Contact Center Optimization Specialist

Contact Center Operations Supervisor">The Workforce Management Supervisor is a critical role within our contact center operations team. This position is responsible for overseeing all aspects of contact center operations, including staffing, scheduling, forecasting, and policy development.">Main Responsibilities">Develop and implement effective contact...

Operations Manager, Consumer Banking Contact CenterAxos Business CenterNegotiableOn-site - Taguig 3-5 Yrs Exp Diploma Full-timeJob DescriptionDescriptionAxos Business Center, CorpAbout This JobDirect oversight and day-to-day management of the Contact Center, proactive identification and execution of operational efficiencies, ensure adherence to established...

We are looking for a skilled Contact Center Agent to join our team in Taguig Site.Responsibilities include responding to incoming calls from customers, answering questions, and resolving issues related to our products or services.

About Us:Neksjob Corporation is seeking an experienced Workforce Management Supervisor to join our team. In this role, you will be responsible for overseeing the operational support aspects of our contact center, including staffing, scheduling, and forecasting systems.Key Responsibilities:Manage a team of individual contributors and make operational...

**Job Description**At Neks Job Philippines, we're looking for talented professionals to join our team as Outbound Call Center Agents. As a key member of our team, you will be responsible for delivering exceptional customer service and meeting sales targets.You will be working in a fast-paced contact center environment, interacting with customers, and...

Role DescriptionThe Staffing Optimization Specialist is responsible for planning and managing the staffing needs of our contact center. This role requires a strong background in workforce management, with experience in developing and implementing optimal staffing plans.Key ResponsibilitiesForecast volumes, AHT, and Shrinkage based on historical data, taking...

Responsibilities:Conduct investigations and consult with legal counsel as necessaryDevelop and monitor departmental processesSupervise and develop subordinate staffTake ownership of HR contact center knowledge management processQualifications:Proficient in MS Excel and able to create macrosAbility to work in a remote team environment across sitesCustomer...

One of the Philippines' largest banks, offering stability and growth.Dynamic work environment with competitive benefits.About Our ClientThe client is a leading financial institution known for its commitment to innovation, customer service excellence, and technological advancements in the banking industry.Job DescriptionLead the team in designing, developing,...

About the RoleWe are seeking an experienced IT Project Manager - Contact Center Expert to join our team at Cognizant.This role involves managing multiple projects related to contact centres, including the implementation, maintenance, and upgrade of UCCX components. The ideal candidate will have strong project management skills, with experience in contact...

About the RoleThe Resource Optimization Specialist will play a critical role in driving our staffing operations forward. This position will be responsible for analyzing current processes, identifying areas for improvement, and implementing changes to optimize our resource allocation.Key ResponsibilitiesProcess Improvement: Analyze current workforce...

Job Overview:We are seeking a highly skilled Workforce Management Supervisor to join our Neksjob Corporation team. In this role, you will be responsible for overseeing the operational support aspects of our contact center, including staffing, scheduling, and forecasting systems.Key Responsibilities:Develop and implement strategies to improve contact center...

Analog Devices International Unlimited Company is seeking a highly skilled Service Center Operations Specialist to join our team. This role is responsible for ensuring knowledge and updates on all HR processes, systems, tools, and services in the region/worldwide.Responsibilities:Ensures knowledge and updates on all HR processes, systems, tools, and services...

**Why Choose Neks Job Philippines?:">As a Customer Service Agent, you will play a crucial role in delivering exceptional customer experiences. **Responsibilities:**">Handle customer inquiries via phone, addressing their concerns and providing solutions.Analyze customer feedback and use it to improve processes.Collaborate with colleagues to resolve complex...

The RoleThis position plays a critical role in ensuring the effective execution of workforce planning and operational performance goals across US, APAC & LACC. The Global Optimization and Call Management Team (GOCM) is responsible for scheduling, shrinkage data, and live IDPs analysis using Workforce Management tools like Genesys.

We are seeking a Supply Chain Optimization Specialist for SAP S/4HANA at Neksjob Philippines. The ideal candidate will have expertise in SAP S/4HANA solutions, particularly in the area of supply chain management, and strong experience with SAP S/4HANA Supply Chain modules.About the Role:The role involves identifying opportunities for supply chain...

Job Overview:Nityo Infotech is seeking an experienced Database Optimization Specialist to join our team. As a key member of our database team, you will be responsible for designing, developing, and optimizing high-quality PL/SQL code to manage database objects and ensure data integrity. Salary:Up to PHP 80,000 gross per monthJob Description:As a Database...

Neksjob Job Summary">We are seeking an experienced Workforce Management Supervisor to join our team at Neksjob. As a key member of our contact center operations team, you will be responsible for leading the development and implementation of workforce management strategies.">Key Responsibilities">Develop and implement effective workforce management plans to...

Workforce Optimization - Operations AnalystYou Lead the Way. We've Got Your Back.#6th in Great Place to Work's Best Workplaces List in the Philippines for 2023#6th in Great Place to Work's Best Workplaces List in the Philippines for IT-BPM for 2023#8th in Fortune Magazine's 2023 World's Most Admired Companies#1st in the J.D. Power 2022 U.S. Credit Card...

Benefits and Perks at Caldwell CommunicationsAt Caldwell Communications, we believe in recognizing and rewarding our employees' hard work and dedication. As a valued member of our team, you can expect a range of benefits and perks, including:Competitive salary and 13th month pay.HMO with 3 free beneficiaries on day one.20% ND maternity/paternity...

Key Responsibilities:As a Customer Service Representative, your key responsibilities will include:Providing exceptional customer service and resolving customer complaints in a timely and professional mannerWorking closely with internal teams to resolve issues and improve customer satisfactionMaintaining accurate records and reports of customer...