Operations Supervisor Job
3 days ago
Overview of the Role
As an Operations Supervisor at Teleperformance, you will be responsible for overseeing the day-to-day operations of the call centre, ensuring exceptional service delivery and driving team performance to achieve business objectives.
Your Key Responsibilities:
- Manage and coach a team of customer service representatives, providing guidance, feedback and support to help them develop their skills and reach their full potential.
- Monitor and analyse team and individual performance metrics, identifying areas for improvement and implementing effective strategies to drive continuous enhancement.
- Collaborate with cross-functional teams to address customer concerns, resolve escalated issues and implement process improvements.
- Ensure adherence to company policies, procedures and quality standards, maintaining a positive and productive work environment.
- Participate in the recruitment and training of new team members, contributing to the development of a skilled and engaged workforce.
- Assist in the planning and implementation of operational initiatives, contributing to the overall success of the call centre.
Key Requirements:
- Minimum 2 years of experience in a supervisory or team leader role within a call centre or customer service environment.
- Strong leadership and people management skills, with the ability to motivate and inspire a team.
- Excellent communication and interpersonal skills, with the ability to effectively liaise with both team members and cross-functional stakeholders.
- Problem-solving and decision-making skills, with the ability to think critically and find creative solutions to challenges.
- Proficiency in using call centre and customer relationship management (CRM) systems.
- A customer-centric mindset and a commitment to delivering exceptional service.
Our Offer:
- Competitive salary and incentive packages.
- Opportunities for career advancement.
- Access to comprehensive health and wellness programs.
-
Operations Supervisor
1 week ago
Taguig, National Capital Region, Philippines Myglit Full timeTaguig, National Capital Region, PhilippinesOperations Supervisor (Retail Account)Myglit Taguig, National Capital Region, Philippines3 days ago Be among the first 25 applicantsJob title: Operations Supervisor (Retail Account)Work Setup: Brick and Mortar in MckinleyShift: Shifting ScheduleSD: ASAPJob Description:Manage and Lead a team of agents for a Retail...
-
Operations Supervisor
3 days ago
Taguig, National Capital Region, Philippines Go-Get Data Consultancy Full timeAbout Go-Get Data ConsultancyAt Go-Get Data Consultancy, we are committed to delivering exceptional customer experiences across multiple sub-families for business and/or end-consumer customers.We are seeking a highly skilled Operations Supervisor to join our team. This role will be responsible for providing customer service and support via phone, online...
-
Operations Supervisor
4 days ago
Taguig, National Capital Region, Philippines Go-Get Data Consultancy Full timeJob title: Operations Supervisor (ANZ Domestic)Work Setup: Brick and MortarShift: Flexible ScheduleSalary: 35K max rateFormer employee of Teleperformance, either through a third party or directly. Not eligible for rehire.Must have worked in a BPO setting; experience in other sectors is not accepted.General Customer Service Responsibilities:Includes post-sale...
-
Advertising Operations Supervisor
3 days ago
Taguig, National Capital Region, Philippines WHR Global Consulting Full time**Account Supervisor for Digital Advertising Job Description**We are seeking a seasoned Advertising Operations Supervisor to join our team. As a key member of our client services department, you will be responsible for managing client relationships, developing and executing digital advertising campaigns, and leading cross-functional teams.Key...
-
Y42 Facility Operations Supervisor
2 weeks ago
Taguig, National Capital Region, Philippines Neksjob Philippines Full timeWe're Hiring Operations Supervisor Are you a strong leader with a passion for driving team success? Join us as an Operations Supervisor and take your career to the next levelKey Responsibilities:Supervise, coach & mentor a team of customer service representatives Monitor productivity, quality & ensure policy adherenceAnalyze performance metrics & implement...
-
Merchant Operations Supervisor
4 days ago
Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full timeAbout the Job:The Merchant Operations Supervisor will be tasked with taking care of the admin/merchant/clerk (partners) onboarding process, identifying potential risks in current processes, and providing insights to stakeholders. The perfect candidate should be comfortable mentoring and guiding a team, comfortable with people across the organization, and...
-
Merchant Operations Supervisor
3 weeks ago
Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full timeAbout the Job:The Merchant Operations Supervisor will be tasked with taking care of the admin/merchant/clerk (partners) onboarding process, identifying potential risks in current processes, and providing insights to stakeholders. The perfect candidate should be comfortable mentoring and guiding a team, comfortable with people across the organization, and...
-
Warehouse Operations Supervisor
1 week ago
Taguig, National Capital Region, Philippines Aboitiz Foods Full timeJob DescriptionThe Warehouse Operations Supervisor is responsible for overseeing and managing daily warehouse operations to ensure efficient, accurate, and timely handling of inventory and goods. This role is critical in achieving operational excellence and meeting business goals through optimized workflows, resource allocation, and compliance with...
-
Transportation Operations Supervisor
3 days ago
Taguig, National Capital Region, Philippines Lioll & Chu Carriers OPC Full timeAbout the RoleWe are seeking an experienced Fleet/Transport Supervisor to join our team at Lioll & Chu Carriers OPC. The successful candidate will be responsible for overseeing the day-to-day operations of our fleet, ensuring that all deliveries are made on time and that our vehicles are well-maintained.Key ResponsibilitiesManage and supervise a team of...
-
Inquiry Management Operations Supervisor
3 days ago
Taguig, National Capital Region, Philippines Citigroup Inc. Full timeAt Citigroup Inc., we believe in creating a culture of excellence and teamwork that helps our employees succeed.We're committed to supporting our employees' growth and development through ongoing training and development opportunities.We're currently looking for a highly skilled professional to join our team as an Inquiry Management Operations Supervisor...
-
Y42 Facility Operations Supervisor
4 days ago
Taguig, National Capital Region, Philippines Neksjob Philippines Full timeWe're Hiring Operations Supervisor Are you a strong leader with a passion for driving team success? Join us as an Operations Supervisor and take your career to the next levelKey Responsibilities:Supervise, coach & mentor a team of customer service representativesMonitor productivity, quality & ensure policy adherenceAnalyze performance metrics & implement...
-
Workforce Management Supervisor Y10
4 days ago
Taguig, National Capital Region, Philippines Neksjob Philippines Full timeRequirements/Required Skills:Extensive knowledge and experience in Workforce Management (WFM)Job Description:The WFM Supervisor is responsible for overseeing all operational support aspects of the contact center, including staffing, scheduling, forecasting systems, and policies. You will ensure that workforce management processes are efficiently implemented...
-
Warehouse Supervisor
2 weeks ago
Taguig, National Capital Region, Philippines Lioll & Chu Carriers OPC Full timeOn-site - Taguig 3-5 Yrs Exp Bachelor Full-timeJob DescriptionDescriptionJob Title: Warehouse SupervisorDepartment: OperationsReports To: CEO/President, Operations ManagerSummary: The Warehouse Supervisor is responsible for the efficient and effective management of all warehouse operations, including receiving, storage, picking, packing, and shipping. This...
-
Workforce Manangement Supervisor
2 weeks ago
Taguig, National Capital Region, Philippines Neksjob Corporation Full timeThe WFM Supervisor is responsible for overseeing all operational support aspects of the contact center, including staffing, scheduling, forecasting systems, and policies. You will ensure that workforce management processes are efficiently implemented and monitor the performance of training programs across the contact center. The role also includes overseeing...
-
Workforce Manangement Supervisor
1 week ago
Taguig, National Capital Region, Philippines Neksjob Corporation Full timeThe WFM Supervisor is responsible for overseeing all operational support aspects of the contact center, including staffing, scheduling, forecasting systems, and policies. You will ensure that workforce management processes are efficiently implemented and monitor the performance of training programs across the contact center. The role also includes overseeing...
-
Customer Service Supervisor
4 days ago
Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full timeAbout the Job: TASQ Staffing Solutions is seeking a highly motivated and experienced Operations Supervisor to join our team. As an Operations Supervisor, you will be responsible for leading our customer support team and ensuring that we deliver exceptional service to our customers.This role requires a strong understanding of customer service principles,...
-
Maintenance Services Supervisor
6 days ago
Taguig, National Capital Region, Philippines SM Supermalls Full timeMaintenance Services Supervisor Job Summary:We are seeking a highly experienced maintenance services supervisor to join our team at SM Supermalls. In this role, you will be responsible for ensuring the maintenance services of our properties meet our high standards for safety, cleanliness, and orderliness.You will play a crucial role in leading maintenance...
-
Merchandising Supervisor
3 weeks ago
Taguig, National Capital Region, Philippines WHR Global Consulting Full timeMerchandising Supervisor for its client based in Taguig City.This is for direct hiring and for a role.Work Location: Taguig CityWork Schedule: Mon - Fri (Day-Shift)Work Set-up: OnsiteQualifications & Experience:- 1 year and up of experience in category supervision, merchandising, or retail operations in consumer electronics.- Strong understanding of sales...
-
Operations Manager
4 days ago
Taguig, National Capital Region, Philippines Neksjob Philippines Full timeJob OverviewNeksjob Philippines is seeking a highly skilled Operations Supervisor to join our team. This role involves overseeing the daily operations of our customer service department, ensuring that our customers receive exceptional service.
-
Business Support Supervisor Lead
21 hours ago
Taguig, National Capital Region, Philippines Willis Towers Watson Full timeJob OverviewThe Business Support Supervisor will play a key role in ensuring the smooth operation of GHRS, adhering to service level standards and metrics. This individual will be responsible for administering ServiceCentral resolutions, maintaining accurate employee records, and participating in ad hoc projects related to Human Resources and office-wide...