People Advisor, Centre Operations

5 days ago

Taguig, National Capital Region, Philippines MicroSourcing Full time

Discover your 100% YOU with MicroSourcing

Position: People Advisor, Centre Operations
Location:Picadilly Star Building, BGC Taguig
Work setup & shift:Onsite | Dayshift
Salary Package*: ₱100,000.00 - ₱140,000.00

Why join MicroSourcing?

You'll have:

  • Competitive Rewards:Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
  • A Collaborative Spirit:Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
  • Work-Life Harmony:Enjoy the balance between work and life that suits you with flexible work arrangements.
  • Career Growth:Take advantage of opportunities for continuous learning and career advancement.
  • Inclusive Teamwork:Be part of a team that celebrates diversity and fosters an inclusive culture.

Be a part of something big at MicroSourcing We're building a new team to support Australia's dynamic challenger in the telco space, a company committed to redefining customer experiences and pushing the boundaries of digital innovation. This is your chance to contribute to projects that connect millions nationwide while working with cutting-edge technology. Join us on this exciting journey and grow your career with a company that's at the forefront of the telecommunications industry

About the Role:

Join our dynamic team as People Advisor, Centre Operations, and play a pivotal role in establishing and scaling our offshore Centre of Excellence. This is a strategic leadership position focused on building a high-performing, engaged workforce while driving operational excellence and people development. You will be instrumental in shaping the future of our offshore operations, ensuring alignment with global standards and fostering a culture of continuous improvement.

What You'll Do:

  • Strategic People Leadership & Talent Acquisition:
    • Develop and execute a comprehensive talent acquisition strategy to build a world-class team, leveraging best-in-class recruitment practices and market insights.
    • Lead the end-to-end recruitment process, ensuring the attraction and selection of top-tier talent that aligns with our organizational values and technical requirements.
    • Drive workforce planning initiatives to anticipate future talent needs and ensure sustainable growth.
  • Seamless Onboarding & Integration:
    • Partner with Onshore Client teams to design and implement a standardized, impactful onboarding program that accelerates employee integration and fosters a strong sense of belonging.
    • Ensure a smooth transition for new hires, providing them with the necessary tools, resources, and support to succeed.
  • Knowledge Transfer & Capability Development:
    • Contribute to the development and execution of robust knowledge transfer strategies to ensure the seamless transition of Onshore Client capabilities to the offshore team.
    • Design and implement targeted training and development programs to cultivate specialized expertise and foster a culture of continuous learning.
    • Establish a framework for knowledge management to ensure the preservation and dissemination of critical information.
  • People & Culture Partnership & Alignment:
    • Serve as the primary liaison between the offshore center and Onshore Client's People & Culture teams, ensuring alignment on policies, processes, and cultural initiatives.
    • Champion a positive and inclusive work environment, promoting employee engagement and fostering a strong sense of community.
    • Act as a culture ambassador, ensuring that the offshore teams embrace the values of the parent company.
  • Operational Leadership & Centre Management:
    • Participate in a rotational Acting Centre Director program, providing leadership and ensuring operational continuity in the absence of the primary Centre Director.
    • Contribute actively to the overall centre program, leading assigned workstreams and driving initiatives to transform the centre into a recognized Centre of Excellence.
    • Provide operational support to the Centre Director, ensuring efficient day-to-day operations and adherence to performance metrics.
  • Compliance & Governance:
    • Collaborate with teams to ensure strict compliance with MicroSourcing policies, regulatory requirements, and Onshore Client standards.
    • Implement and maintain robust internal controls to mitigate risks and ensure operational integrity.
    • Monitor and report on relevant KPI's.
  • Stakeholder Collaboration and Change Support:
    • Facilitate effective collaboration with Onshore Client and MicroSourcing teams, ensuring alignment on key initiatives and operational changes.
    • Support change management efforts by ensuring clear and timely communication of relevant information to stakeholders, as needed.
    • Ensure effective team collaboration through appropriate information flow and communication.

What You'll Need:

  • Proven experience in a senior management role within an offshore operations environment, with a strong focus on people and transformation programs.
  • Demonstrated expertise in talent acquisition, onboarding, training and development, and employee engagement.
  • Strong understanding of HR best practices and compliance requirements in an offshore setting.
  • Excellent leadership, communication, and interpersonal skills.
  • Ability to work effectively in a fast-paced, dynamic environment.
  • Experience with process improvement.

---

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%

For more information, visit https://www.microsourcing.com/

*Terms & conditions apply

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