Security Operations Centre Analyst

3 days ago


Taguig, National Capital Region, Philippines Willis Towers Watson Full time
About the Role

We are seeking a highly skilled and experienced Security Operations Centre (SOC) Analyst to join our 24/7 SOC team. As a SOC Analyst, you will play a critical role in detecting, investigating, and responding to cybersecurity threats and incidents.

Key Responsibilities:

  • Investigate alerts and security incidents using log analysis, SIEM, UEBA, EDR tools, and other technologies.
  • Ensure timely response to cyber incidents, collaborating with technical teams and business areas as needed.
  • Escalate high-priority or high-severity alerts/incidents to the escalation team according to prescribed processes.
  • Acquire and preserve cybersecurity data for incident analysis, determining technical/operational impact, root causes, scope, and nature of incidents.
  • Provide process and/or technical advice to Level 1 analysts.
  • Manage shift workload to ensure it aligns with KPI targets.
  • Prepare and send end-of-shift reports to leadership.
  • Document, attend, and lead handover calls to communicate updates, unassigned tickets, tasks, and ongoing investigations.
  • Perform quality audits on tickets handled by Level 1 analysts to ensure adherence to prescribed processes.
  • Recommend alert tuning to minimize false positives and improve the company's security posture.


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