Contact Center Supervisor

About Us:Neksjob Corporation is seeking an experienced Workforce Management Supervisor to join our team. In this role, you will be responsible for overseeing the operational support aspects of our contact center, including staffing, scheduling, and forecasting systems.Key Responsibilities:Manage a team of individual contributors and make operational...

Operations Manager, Consumer Banking Contact CenterAxos Business CenterNegotiableOn-site - Taguig 3-5 Yrs Exp Diploma Full-timeJob DescriptionDescriptionAxos Business Center, CorpAbout This JobDirect oversight and day-to-day management of the Contact Center, proactive identification and execution of operational efficiencies, ensure adherence to established...

We are looking for a skilled Contact Center Agent to join our team in Taguig Site.Responsibilities include responding to incoming calls from customers, answering questions, and resolving issues related to our products or services.

The WFM Supervisor is responsible for overseeing all operational support aspects of the contact center, including staffing, scheduling, forecasting systems, and policies. You will ensure that workforce management processes are efficiently implemented and monitor the performance of training programs across the contact center. The role also includes overseeing...

The WFM Supervisor is responsible for overseeing all operational support aspects of the contact center, including staffing, scheduling, forecasting systems, and policies. You will ensure that workforce management processes are efficiently implemented and monitor the performance of training programs across the contact center. The role also includes overseeing...

About the JobOversee all operational support aspects of the contact center, including staffing, scheduling, forecasting systems, and policies.Ensure that workforce management processes are efficiently implemented and monitor the performance of training programs across the contact center.Manage a team of individual contributors and be responsible for...

Requirements/Required Skills:Extensive knowledge and experience in Workforce Management (WFM)Job Description:The WFM Supervisor is responsible for overseeing all operational support aspects of the contact center, including staffing, scheduling, forecasting systems, and policies. You will ensure that workforce management processes are efficiently implemented...

**Job Description**At Neks Job Philippines, we're looking for talented professionals to join our team as Outbound Call Center Agents. As a key member of our team, you will be responsible for delivering exceptional customer service and meeting sales targets.You will be working in a fast-paced contact center environment, interacting with customers, and...

In this exciting role as Contact Center Specialist at TASQ Staffing Solutions, you will have the chance to make a real impact by delivering top-notch customer service via phone calls.Responsibilities:Providing seamless customer experiences through effective communication and problem-solving skillsMaintaining accurate records and reporting any issues...

Responsibilities:Conduct investigations and consult with legal counsel as necessaryDevelop and monitor departmental processesSupervise and develop subordinate staffTake ownership of HR contact center knowledge management processQualifications:Proficient in MS Excel and able to create macrosAbility to work in a remote team environment across sitesCustomer...

One of the Philippines' largest banks, offering stability and growth.Dynamic work environment with competitive benefits.About Our ClientThe client is a leading financial institution known for its commitment to innovation, customer service excellence, and technological advancements in the banking industry.Job DescriptionLead the team in designing, developing,...

About the RoleWe are seeking an experienced IT Project Manager - Contact Center Expert to join our team at Cognizant.This role involves managing multiple projects related to contact centres, including the implementation, maintenance, and upgrade of UCCX components. The ideal candidate will have strong project management skills, with experience in contact...

Job Overview:We are seeking a highly skilled Workforce Management Supervisor to join our Neksjob Corporation team. In this role, you will be responsible for overseeing the operational support aspects of our contact center, including staffing, scheduling, and forecasting systems.Key Responsibilities:Develop and implement strategies to improve contact center...

Workforce Management SupervisorLocation: MckinleyShift: Shifting ScheduleSalary: 35K Max RateTarget Start Date: ASAPRequirements/Required Skills:Extensive knowledge and experience in Workforce Management (WFM)Job Description:The WFM Supervisor is responsible for overseeing all operational support aspects of the contact center, including staffing, scheduling,...

We're Hiring Operations Supervisor Are you a strong leader with a passion for driving team success? Join us as an Operations Supervisor and take your career to the next levelKey Responsibilities:Supervise, coach & mentor a team of customer service representatives Monitor productivity, quality & ensure policy adherenceAnalyze performance metrics & implement...

**Why Choose Neks Job Philippines?:">As a Customer Service Agent, you will play a crucial role in delivering exceptional customer experiences. **Responsibilities:**">Handle customer inquiries via phone, addressing their concerns and providing solutions.Analyze customer feedback and use it to improve processes.Collaborate with colleagues to resolve complex...

We're Hiring Operations Supervisor Are you a strong leader with a passion for driving team success? Join us as an Operations Supervisor and take your career to the next levelKey Responsibilities:Supervise, coach & mentor a team of customer service representativesMonitor productivity, quality & ensure policy adherenceAnalyze performance metrics & implement...

Neksjob Overview">The role of the Workforce Management Supervisor is crucial in ensuring the optimal functioning of our contact center. This position oversees all operational support aspects, including staffing, scheduling, forecasting systems, and policies.">Salary and Benefits">A competitive salary of up to $35K Max RateA comprehensive benefits package...

The Role of a WFM Supervisor at NeksjobAbout the Job:We are seeking an experienced Workforce Management (WFM) Supervisor to join our team at Neksjob. The ideal candidate will have extensive knowledge and experience in WFM, with a proven track record of efficiently implementing workforce management processes.Responsibilities:Oversee all operational support...

Job Description:The WFM Supervisor is responsible for overseeing all operational support aspects of the contact center, including staffing, scheduling, forecasting systems, and policies. Key areas of focus include workforce management processes, training programs, and quality issues.Key Responsibilities:Ensure efficient implementation and monitoring of...