Network Service Delivery Expert

2 days ago

Mandaluyong City, National Capital Region, Philippines beBeeEngineer Full time ₱4,800,000 - ₱7,200,000
Job Description

We are seeking a skilled professional to join our team as a Managed Services Engineer.

This is a full-time, 100% remote opportunity with multiple shift options available.

Mandarin fluency is required for effective communication with international customers.

Main Responsibilities
  • Deliver end-to-end support to customers worldwide, focusing on SDWAN, internet, and related services.
  • Troubleshoot and configure LAN setups, including routers, firewalls, and Microsoft operating systems.
  • Support the provisioning and onboarding of new customers for managed services.
  • Collaborate with vendors to resolve technical issues and ensure smooth service delivery.
  • Own support issues from start to resolution, ensuring customer satisfaction through clear communication and expert problem-solving.
  • Maintain excellent customer relationships by delivering outstanding support and exceptional service.
  • Mentor and train fellow engineers on complex technical issues and solutions.
Required Skills and Qualifications
  • Bachelor's degree or equivalent experience.
  • 3–5 years of relevant experience in a fast-paced technical environment, with expertise in SDWAN (preferably Versa Networks).
  • CCNA/CCNP certifications are highly desirable.
  • Strong firewall configuration experience (Fortinet preferred).
  • Deep understanding of BGP, OSPF, VRRP.
  • Familiarity with routers, firewalls, NAT, COS/QOS, and network design principles.
  • Knowledge of SOC 2 compliance and processes.
Benefits

This role offers a unique opportunity to work remotely with a global team, providing flexibility and work-life balance.

Key Requirements
  • Mandarin language proficiency.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and collaboratively as part of a distributed team.
  • Strong analytical and problem-solving skills.

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