Service Delivery Expert

2 days ago

Makati City, National Capital Region, Philippines beBeeDelivery Full time $800,000 - $1,200,000
Job Opportunity

About This Role:

  • We are seeking a highly skilled and experienced professional to fill the position of Service Delivery Manager.
  • The ideal candidate will be responsible for managing service delivery teams, ensuring timely and quality service delivery, and maintaining strong relationships with clients.
  • This role involves leading and motivating service delivery teams, assigning tasks, and providing coaching and support to ensure optimal performance.
  • The successful candidate will also be responsible for defining key performance indicators (KPIs), tracking service delivery metrics, and analyzing data to identify areas for improvement.
  • In addition, this role requires effective communication and collaboration with clients, stakeholders, and team members to resolve issues and manage escalations.
  • The Service Delivery Manager will also be responsible for preparing regular performance reports for stakeholders, including client updates on service delivery status and key metrics.
  • This is an exciting opportunity for a motivated and results-driven individual to join our organization and contribute to the success of our service delivery teams.

Necessary Skills and Qualifications:

  • Excellent written and verbal communication skills to effectively interact with clients, stakeholders, and team members.
  • Proven ability to lead and motivate teams, delegate tasks, and foster collaboration.
  • Data analysis skills to interpret performance metrics and identify areas for improvement.
  • Ability to diagnose issues, develop solutions, and manage complex situations effectively.
  • Deep understanding of customer needs and commitment to delivering exceptional service.

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