Service Delivery Manager

1 day ago

Makati City, National Capital Region, Philippines Accent Micro Technologies, Inc. Full time ₱900,000 - ₱1,200,000 per year

Job Overview:

We are seeking a Service Delivery Manager (SDM) to oversee the end-to-end delivery of IT infrastructure services across multiple locations. This role ensures the alignment of IT services with business needs, effective vendor coordination, service continuity, and team leadership.

Key Responsibilities:

  • Service Delivery Management: Ensure consistent, high-quality IT infrastructure service delivery aligned with SLAs.
  • Vendor & Stakeholder Management: Manage third-party vendors and maintain strong stakeholder relationships.
  • Incident & Problem Management: Lead resolution efforts for IT incidents and outages, and drive preventive actions.
  • Project & Change Management: Oversee infrastructure projects and manage change to ensure smooth transitions.
  • Capacity & Performance Management: Monitor and enhance IT performance and scalability.
  • Budget & Cost Control: Manage budgets and recommend cost-effective service improvements.
  • Compliance & Risk: Ensure adherence to IT compliance, audit standards, and risk management practices.
  • Team Leadership: Lead and develop service delivery teams, fostering a culture of excellence and accountability.

Qualifications and Skills:

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • ITIL Foundation/Intermediate/Expert (highly preferred)
  • Certifications in Microsoft, Cisco, VMware, or AWS are advantageous.
  • 7–10 years of experience in IT infrastructure management or service delivery.
  • Proven expertise in managing IT operations, projects, and third-party vendors.
  • Experience in banking, finance, or other regulated environments is a plus.
  • Strong knowledge in networking, cloud infrastructure (AWS/Azure), and data center technologies.
  • Familiarity with IT tools such as ServiceNow, SCCM, SolarWinds, and Nagios.
  • Understanding of cybersecurity practices and compliance frameworks.
  • Excellent communication and stakeholder management abilities.
  • Strong analytical, leadership, and decision-making capabilities.
  • Conflict resolution and team-building expertise under pressure.
  • Willing to work fully onsite Makati/ Sucat Paranaque

Apply directly via JobStreet or send your CV.

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