Senior Client Advocate
17 hours ago
A key contributor to our Customer Success Organization, you will work closely with strategic clients to ensure their satisfaction and success.
Your portfolio will encompass a range of accounts, from on-demand engagement to long-term partnerships.
Key Responsibilities:- Manage high-priority client relationships accountable for engagement and satisfaction over the lifetime of the customer
- Establish strong connections within the client organization, ensuring regular check-ins to understand and promptly address client needs and concerns
- Develop lasting relationships with key decision-makers in client accounts and leverage these during the customer lifecycle
- Partner with clients to build joint success plans, maintaining a detailed understanding of the client's business to achieve high levels of customer satisfaction, adoption of technology, and engagement
- Deliver exceptional customer experiences that support our brand promise of delivering superior outcomes and facilitate cross-sell and upsell opportunities
- Monitor client analytics and KPIs to reinforce the value of the solution and identify areas for improving the customer experience and optimizing the solution
- Conduct regular business reviews, clearly articulating the specific value delivered to the client and progress on client milestones and goals
- Coordinate activities across teams to ensure smooth handoffs and optimal customer experiences
- Drive business growth and profitability by maximizing value, driving usage and adoption, and reducing churn
- Act as an escalation point for critical customer issues when necessary, ensuring prompt resolution through collaboration with internal teams
-
Customer Service Advocate
1 week ago
Iloilo City, Western Visayas, Philippines beBeeCustomer Full time ₱150,000 - ₱250,000Customer Service AdvocateWe are seeking a skilled Customer Service Advocate to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients.Provide top-notch support to customers via phone and email.Develop and maintain positive relationships with customers through proactive...
-
Advocate for Exceptional Customer Experiences
23 hours ago
Iloilo City, Western Visayas, Philippines beBeeEmpathy Full time $250,000 - $450,000Customer Service ExcellenceAs a Senior Customer Advocate, you will be responsible for interacting with customers to address inquiries and resolve complaints regarding the clients' products and services. In this position, you will collaborate with internal and external teams in handling the needs of the customer to provide customer service in a timely and...
-
Dedicated Client Advocate
18 hours ago
Iloilo City, Western Visayas, Philippines beBeeCustomerSuccess Full time $60,000 - $80,000About the RoleWe are seeking a proactive and customer-focused professional to join our team as a Customer Success Specialist. As the primary point of contact for clients, you will be responsible for ensuring their satisfaction and success throughout their journey with us.This is an exciting opportunity to work closely with cross-functional teams, fostering...
-
Platform Client Advocate
20 hours ago
Iloilo City, Western Visayas, Philippines beBeeCustomerSuccess Full time $80,000 - $100,000Customer Success SpecialistWe are seeking a proactive and customer-focused professional to support our Customer Success Managers and enhance the experience of our clients on our platform. The Customer Success Specialist plays a vital role in day-to-day account management, client communications, and overall customer satisfaction for low-touch and mid-tier...
-
Client Experience Specialist
24 hours ago
Iloilo City, Western Visayas, Philippines beBeeCustomerAdvocate Full time ₱2,000 - ₱2,500About this roleThis is a challenging opportunity to work as a customer support specialist, interacting with clients and resolving their inquiries and concerns in a timely and professional manner. As a Senior Customer Advocate, you will be responsible for handling customer consultation calls, technical troubleshooting, escalations, and complex investigations....
-
Client Success Advocate
18 hours ago
Cebu City, Central Visayas, Philippines beBeeRetention Full time ₱380,000 - ₱420,000Job Title: Client Success AdvocateWe are seeking a skilled Client Success Advocate to join our team. As a Client Success Advocate, you will be responsible for delivering exceptional client experiences and driving business growth through strategic partnerships.This role requires a strong leader who can foster collaborative relationships with clients, develop...
-
Senior Client Experience Manager
18 hours ago
Iloilo City, Western Visayas, Philippines beBeeClient Full time ₱2,400,000 - ₱4,200,000Client Experience SpecialistWe are seeking a highly skilled Client Experience Specialist to play a pivotal role in delivering exceptional client experiences.This involves managing onboarding processes, ensuring quality assurance, and guaranteeing the successful fulfillment of all services.Client Onboarding & Integration:Lead a seamless and efficient...
-
Enterprise Client Growth Manager
17 hours ago
Iloilo City, Western Visayas, Philippines beBeeCustomerSuccess Full time $80,000 - $120,000Key Customer OutcomesWe're seeking a strategic Customer Success Lead to spearhead the development of lasting relationships with our enterprise clients. This role plays a pivotal part in our efforts to minimize risk and churn, foster product adoption, and drive expansion within existing accounts.Customer success professionals build trust with clients,...
-
Chief Client Advocate
24 hours ago
Iloilo City, Western Visayas, Philippines beBeeAccount Full time ₱46,000 - ₱69,000About the RoleThe Account Coordinator position is a key position within an agency division specializing in digital advertising, marketing, and lead generation for B2B tech companies. This role offers the opportunity to work remotely unless otherwise specified.Key ResponsibilitiesRole Overview: Assist in managing client relationships, developing and executing...
-
Senior Client Growth Strategist
20 hours ago
Iloilo City, Western Visayas, Philippines beBeeCustomer Full time $80,000 - $100,000Senior Customer Success Manager Role OverviewThe Senior Customer Success Manager is responsible for leading a portfolio of accounts and driving customer satisfaction and adoption through the creation and implementation of success plans.Main Responsibilities:Manage key client relationships and establish trust with senior executives in large...
