Advocate for Exceptional Customer Experiences

1 day ago

Iloilo City, Western Visayas, Philippines beBeeEmpathy Full time $250,000 - $450,000
Customer Service Excellence

As a Senior Customer Advocate, you will be responsible for interacting with customers to address inquiries and resolve complaints regarding the clients' products and services. In this position, you will collaborate with internal and external teams in handling the needs of the customer to provide customer service in a timely and professional manner.

  • You will interact with customers to provide and process accurate, valid, and complete information with the highest degree of empathy, courtesy, and professionalism.
  • Efficiently handle incoming calls, emails, and other communication channels (including Slack).
  • Record and maintain detailed client information; ensure excellent client relations and problem resolution.
  • Schedule and coordinate visits with nurses, ensuring accurate and timely appointments.
  • Update paperwork, maintain records, and perform data entry using tools like Google Sheets, Excel, and internal databases.
  • Payment processing by collecting payments via platforms such as Stripe and ensuring accurate record-keeping.
  • Assist with coordinating events and special initiatives as needed.
  • Monitor and maintain supply inventory.
  • Utilize multiple screens and perform tasks with high accuracy and efficiency.
  • Perform problem tracking and ensure that issues are properly prioritized, documented, tracked, and resolved.
  • Ensure proper and timely escalation of issues to meet internal and external expectations.
  • Identify opportunities and recommendations for continuous process improvement.
  • You are expected to deliver service excellence and maximize customer satisfaction.
  • Work with the external team to stay updated on product and service knowledge.

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