Dedicated Client Advocate

21 hours ago

Iloilo City, Western Visayas, Philippines beBeeCustomerSuccess Full time $60,000 - $80,000

About the Role

We are seeking a proactive and customer-focused professional to join our team as a Customer Success Specialist. As the primary point of contact for clients, you will be responsible for ensuring their satisfaction and success throughout their journey with us.

This is an exciting opportunity to work closely with cross-functional teams, fostering long-term relationships and driving retention. You will onboard new clients, provide proactive support, and collaborate with project managers to ensure timely and accurate delivery of client projects.

Key Responsibilities:
  • Client Onboarding: Assist new clients in understanding our services, processes, and value propositions.
  • Proactive Support: Offer regular check-ins and clear communication about project timelines and updates.
  • Issue Resolution: Work closely with internal teams to resolve client issues promptly.
  • Client Feedback: Monitor client satisfaction through regular feedback collection and make recommendations for service improvements.
  • Project Management: Collaborate with project managers to ensure timely and accurate delivery of client projects.
  • Technical Guidance: Help clients understand technical details and guide them through complex processes in simple, clear language.
Requirements:
  • Bachelor's degree in Business Administration, Communications, or a related field.
  • 3-5 years of experience in customer service, account management, or a client-facing role.
  • Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical clients.
  • Strong interpersonal skills with the ability to build and maintain positive client relationships.
  • Highly organized and detail-oriented, with the ability to manage multiple tasks and projects simultaneously.
  • Problem-solving skills, with the ability to handle challenging situations and resolve client issues effectively.

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