Senior Client Experience Manager

1 day ago

Iloilo City, Western Visayas, Philippines beBeeClient Full time ₱2,400,000 - ₱4,200,000
Client Experience Specialist

We are seeking a highly skilled Client Experience Specialist to play a pivotal role in delivering exceptional client experiences.

This involves managing onboarding processes, ensuring quality assurance, and guaranteeing the successful fulfillment of all services.

  • Client Onboarding & Integration:
    • Lead a seamless and efficient onboarding process, setting clear expectations and ensuring alignment on goals and deliverables.
    • Conduct onboarding meetings to introduce key team members, review strategy, and outline timelines.
    • Monitor client engagement during the onboarding phase, addressing any concerns and ensuring a smooth transition into ongoing services.
  • Strategic Direction and Analysis:
    • Understand the Client's business, their needs, and other unique factors to ensure the service plan, marketing strategy, etc is tailored to their needs.
    • The specialist should have a deep enough background on Paid Advertising to be able to have meaningful conversations with clients regarding strategic direction, allocation of resources.
    • The specialist should be able to interpret common KPIs and accurately and clearly relay that information and frequent updates/reports to clients.
  • Quality Assurance & Service Fulfillment:
    • Ensure all deliverables meet the agency's quality standards before being sent to the client.
    • Identify and address any service gaps, ensuring that the client receives all promised services on time and at the highest quality.
    • Work closely with internal teams to streamline workflows and improve service efficiency.
  • Client Relationship Management & Communication:
    • Conduct regular check-ins and strategy meetings to review progress, gather feedback, and ensure client satisfaction.
    • Act as the client's advocate within the organization, addressing concerns and troubleshooting challenges to enhance the client experience.
  • Retention & Growth:
    • Proactively identify opportunities for account growth, renewals, and additional services that align with client needs.
    • Work closely with sales and marketing teams to ensure a seamless transition between new business acquisition and client success.
    Key Responsibilities:
    • Establish a cadence for check-ins with all Paid Ads Clients (Minimum once a week)
    • Building out Ads and Loading it into Meta for Strategist to take
    • Keeping department organized with updates/outstanding tasks
    • Onboarding All Paid Ads Clients & assigning applicable parties to their dedicated tasks
    • Holding the team and client accountable in an 80/20 capacity
    • Project Management for all existing and new Performance Related Services
    • Troubleshooting Client Issues / Concerns
    About You:

Able to work Monday to Friday from 8 am to 6 pm EST with flexible schedule options available.

Must be a proactive problem-solver with excellent communication and relationship-building skills.

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