Client Experience Specialist

3 days ago

Iloilo City, Western Visayas, Philippines beBeeCustomerAdvocate Full time ₱2,000 - ₱2,500
About this role

This is a challenging opportunity to work as a customer support specialist, interacting with clients and resolving their inquiries and concerns in a timely and professional manner.

  • As a Senior Customer Advocate, you will be responsible for handling customer consultation calls, technical troubleshooting, escalations, and complex investigations.
Responsibilities

We are seeking a highly motivated individual who can provide excellent customer service and ensure that our customers receive the best possible experience.

  • You will interact with customers across multiple channels (SMS, email, chat, phone) to provide accurate, valid, and complete information with the highest degree of empathy, courtesy, and professionalism.
  • Troubleshoot product or service-related issues by investigating root causes, collaborating with internal teams, and ensuring timely resolution.
  • Proactively identify customer needs and offer thoughtful solutions, accommodations, or next steps—whether through direct support or referral to other teams.
Skills and qualifications

To succeed in this role, you will need to possess excellent communication skills, both written and verbal, and be able to understand and communicate complex health topics to customers. Additionally, you should have:

  • 3+ years of member or customer support experience, preferably in a fast-paced environment.
  • Previous experience supporting SaaS products.
  • Basic knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications.
  • Able to thrive in a fast-changing environment and adapt/respond to different types of characters.
Benefits

We offer a comprehensive benefits package, including private health insurance and training & development opportunities.

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