Service Excellence Manager

Job DescriptionService Excellence Leaders in this role get to:SupportService Delivery in achieving client and employee satisfaction while earning maximum potential in both the top and bottom-linethrough sustainable and repeatable actionsfollowing Sutherland's ModelLead projects and deliverQNI / CM Benefits for the programs assignedthrough DMAIC, Lean,...

Job DescriptionService Excellence Leaders in this role get to:SupportService Delivery in achieving client and employee satisfaction while earning maximum potential in both the top and bottom-linethrough sustainable and repeatable actionsfollowing Sutherland's ModelLead projects and deliverQNI / CM Benefits for the programs assignedthrough DMAIC, Lean,...

Company DescriptionSutherland is seeking an attentive and analytical person to join us as an Associate Manager - Customer Experience. The Quality Analyst is a front-line position responsible for the evaluation and documentation of customer transaction to ensure accurate and consistent information is provided to customer. The Quality Specialist key focus is...

Company DescriptionSutherland is seeking an attentive and analytical person to join us as an Associate Manager - Customer Experience. The Quality Analyst is a front-line position responsible for the evaluation and documentation of customer transaction to ensure accurate and consistent information is provided to customer. The Quality Specialist key focus is...

The Area Manager has a two-fold role:- On-ground project management for launching expansion hubs, and- Day-to-day supervision of hub operations within his region or assigned areasConsequently, an RSM's key performance goals are the following:- Ensure that expansion hubs are sufficiently resourced and operational within the set target timeline- Ensure that...

The Area Manager has a two-fold role:- On-ground project management for launching expansion hubs, and- Day-to-day supervision of hub operations within his region or assigned areasConsequently, an RSM's key performance goals are the following:- Ensure that expansion hubs are sufficiently resourced and operational within the set target timeline- Ensure that...

Title: Transformation Management Assistant Manager(Individual Contributor) – 2HCNon-Negotiable: At least LSSYB Trained/CertifiedWork Setup: Hybrid Set-up – minimum of 2 days onsite(EDSA Greenfield, Mandaluyong) weeklyShift: Night-ShiftSalary: Starts at 45-75k basicJob Description: The Process Excellence Manager will perform the following tasks:...

Responsibilities:· Monitors compliance in pre-engagement documentation, planning and updating of appropriate forms· Manages multiple engagements to deliver high quality services on time and efficiently· Coordinates engagement management and effectively contributes to achieving revenue and profit objectives, engagement realization and the allocation of...

At Cavista, our mission is to empower organizations with the world's best technology solutions. We ensure the highest level of client satisfaction through a global network of innovation, and our software solutions are custom-built to accommodate your domain and requirements. Through world-class consultation, innovative IT solutions and personalized client...

The Process Excellence Manager acts as a catalyst of change and drives initiatives in partnership with process owners and cross-functional teams to ensure flawless execution, aimed at creating a valuable impact on business results through the quality of results, recommendations, and decisions.JOB DESCRIPTION:Leads or supports functional / cross-functional...

At Cavista, our mission is to empower organizations with the world's best technology solutions. We ensure the highest level of client satisfaction through a global network of innovation, and our software solutions are custom-built to accommodate your domain and requirements. Through world-class consultation, innovative IT solutions and personalized client...

Company DescriptionEstablished in 1986, Sutherland Global Services is a global provider of business process and technology management services offering an integrated portfolio of analytics-driven back-office and customer facing solutions that support the entire customer lifecycle.As a process transformation company, Sutherland rethinks and rebuilds processes...

CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,300 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL.We believe that our employees are the key to our success. We want to engage and...

Location: Mandaluyong CityResponsibilities Provide support to develop support assets, e.g., tracking tool for operational excellence success stories, tracking of root cause/lessons learned from actual delivery experiences, etc. Communicate to key management stakeholders on salient quality issues and business opportunitiesQualifications Open to Bachelor's...

Company DescriptionEstablished in 1986, Sutherland Global Services is a global provider of business process and technology management services offering an integrated portfolio of analytics-driven back-office and customer facing solutions that support the entire customer lifecycle.As a process transformation company, Sutherland rethinks and rebuilds processes...

DepartmentTechnical and Analytics AuditEmployee TypeProbationaryThis position shall be responsible for the delivery of Technical Audit plans and services for the Corporate Internal Audit Team.This includes the development of audit plans, scope, and strategies for the assessment of technical systems, processes, and controls for designated BUs within the...

OVERALL FUNCTIONThe candidate is responsible for supporting the business teams in service management (SM). This covers the creation, setup and maintenance all needed SM documentation, reporting, service meetings and aligning demand for new and existing activities. This is a global bank-wide scope so the candidate will have continuously interactions with all...

- Promote, present and sell products/services using solid arguments to existing and prospective customers.Key: Believe in your products.- Always follow the required MCP schedule, constantly visiting accounts to evaluate needs and promote new products initiative, price change and programs.- Always observe and perform Basic Call Procedure or BCP.- Coordinate...

YOUR ROLEAs part of Regional Commercial Excellence team, assist Business Development team exceed short-, mid- and long-term goals through Sales Performance Management and efficient processes of Sales Operations. In coordination of Global Commercial Excellence team, enforce right regional sales planning and performance governance, CRM Compliance, Sales...

Promote, present and sell products/services using solid arguments to existing and prospective customers.Key: Believe in your products. Always follow the required MCP schedule, constantly visiting accounts to evaluate needs and promote new products initiative, price change and programs. Always observe and perform Basic Call Procedure or BCP. Coordinate and...