Service Excellence Manager
2 weeks ago
Service Excellence Leaders in this role get to:
- SupportService Delivery in achieving client and employee satisfaction while earning maximum potential in both the top and bottom-linethrough sustainable and repeatable actionsfollowing Sutherland's Model
- Lead projects and deliverQNI / CM Benefits for the programs assignedthrough DMAIC, Lean, Variation Based Management and/or other Quality tools or framework
- Drive Platinum Standard in Performance by improving performance thrubonus maximization, productivityand efficiencies intheBusiness Vertical/ Program assigned.
- Lead Transformation projects through digitization or process improvementin differentbusiness verticals or programs by working closely with program heads and cross functional leads
- Train and mentor Service Delivery and Functional groups on Lean Six Sigma Methodologies
- Provide direction to Performance Managers and Business Analysts to achieve internal and external goals
- Exemplify the company's core values: Integrity, leadership, people, clients and entrepreneurial spirit
- One year experience in managing data analytics
- Is able to create story from numbers or transform numbers into positive actionable recommendations
- Hasexperience in running and mentoring projects that deliver additional value
- Experience on MS Office (Excel practitioner)
- Lean Six Sigma Green Belt Certified a requirement (non-conditional)
- Black belt training or certification preferred not required
- Background in facilitating LSS Training preferred not required
- COPC desired not required
- Clear communication skills
- Self starter
All your information will be kept confidential according to EEO guidelines.
-
Service Excellence Manager
2 weeks ago
Mati, Davao, Philippines SUTHERLAND GLOBAL COLLECTION SERVICES LLC Full timeJob DescriptionService Excellence Leaders in this role get to:SupportService Delivery in achieving client and employee satisfaction while earning maximum potential in both the top and bottom-linethrough sustainable and repeatable actionsfollowing Sutherland's ModelLead projects and deliverQNI / CM Benefits for the programs assignedthrough DMAIC, Lean,...
-
Associate Manager
2 weeks ago
Mati, Philippines SUTHERLAND GLOBAL COLLECTION SERVICES LLC Full timeCompany DescriptionSutherland is seeking an attentive and analytical person to join us as an Associate Manager - Customer Experience. The Quality Analyst is a front-line position responsible for the evaluation and documentation of customer transaction to ensure accurate and consistent information is provided to customer. The Quality Specialist key focus is...
-
Area Operations Manager
2 weeks ago
Mati, Philippines Ninja Van Philippines Full timeThe Area Manager has a two-fold role:- On-ground project management for launching expansion hubs, and- Day-to-day supervision of hub operations within his region or assigned areasConsequently, an RSM's key performance goals are the following:- Ensure that expansion hubs are sufficiently resourced and operational within the set target timeline- Ensure that...
-
Lead - Real Time Analyst
3 days ago
Mati, Philippines SUTHERLAND GLOBAL COLLECTION SERVICES LLC Full timeCompany DescriptionEstablished in 1986, Sutherland Global Services is a global provider of business process and technology management services offering an integrated portfolio of analytics-driven back-office and customer facing solutions that support the entire customer lifecycle.As a process transformation company, Sutherland rethinks and rebuilds processes...
-
Salesman-Mati
4 weeks ago
Mati, Philippines CIMEM Consumer Distributors Inc. Full time- Promote, present and sell products/services using solid arguments to existing and prospective customers.Key: Believe in your products.- Always follow the required MCP schedule, constantly visiting accounts to evaluate needs and promote new products initiative, price change and programs.- Always observe and perform Basic Call Procedure or BCP.- Coordinate...
-
Salesman-Mati
2 weeks ago
Mati, Philippines CIMEM Consumer Distributors Inc. Full timePromote, present and sell products/services using solid arguments to existing and prospective customers.Key: Believe in your products. Always follow the required MCP schedule, constantly visiting accounts to evaluate needs and promote new products initiative, price change and programs. Always observe and perform Basic Call Procedure or BCP. Coordinate and...
-
Associate Manager
2 weeks ago
Mati, Davao, Philippines SUTHERLAND GLOBAL COLLECTION SERVICES LLC Full timeCompany DescriptionSutherland is seeking an attentive and analytical person to join us as an Associate Manager - Customer Experience. The Quality Analyst is a front-line position responsible for the evaluation and documentation of customer transaction to ensure accurate and consistent information is provided to customer. The Quality Specialist key focus is...
-
Area Operations Manager
2 weeks ago
Davao, Philippines, Mati Ninja Van Philippines Full timeThe Area Manager has a two-fold role:- On-ground project management for launching expansion hubs, and- Day-to-day supervision of hub operations within his region or assigned areasConsequently, an RSM's key performance goals are the following:- Ensure that expansion hubs are sufficiently resourced and operational within the set target timeline- Ensure that...
-
Salesman-Mati
4 weeks ago
Mati City, Philippines CIMEM Consumer Distributors Inc. Full time- Promote, present and sell products/services using solid arguments to existing and prospective customers. Key: Believe in your products. - Always follow the required MCP schedule, constantly visiting accounts to evaluate needs and promote new products initiative, price change and programs. - Always observe and perform Basic Call Procedure or BCP. -...
-
Salesman-Mati
4 weeks ago
Mati City, Philippines CIMEM Consumer Distributors Inc. Full time- Promote, present and sell products/services using solid arguments to existing and prospective customers. Key: Believe in your products. - Always follow the required MCP schedule, constantly visiting accounts to evaluate needs and promote new products initiative, price change and programs. - Always observe and perform Basic Call Procedure or BCP. -...
-
Lead - Real Time Analyst
4 days ago
Davao, Philippines, Mati SUTHERLAND GLOBAL COLLECTION SERVICES LLC Full timeCompany DescriptionEstablished in 1986, Sutherland Global Services is a global provider of business process and technology management services offering an integrated portfolio of analytics-driven back-office and customer facing solutions that support the entire customer lifecycle.As a process transformation company, Sutherland rethinks and rebuilds processes...
-
Salesman-Mati
2 weeks ago
Philippines, Mati, Davao CIMEM Consumer Distributors Inc. Full timePromote, present and sell products/services using solid arguments to existing and prospective customers.Key: Believe in your products. Always follow the required MCP schedule, constantly visiting accounts to evaluate needs and promote new products initiative, price change and programs. Always observe and perform Basic Call Procedure or BCP. Coordinate and...
