Service Delivery Manager
4 weeks ago
At Cavista, our mission is to empower organizations with the world's best technology solutions. We ensure the highest level of client satisfaction through a global network of innovation, and our software solutions are custom-built to accommodate your domain and requirements. Through world-class consultation, innovative IT solutions and personalized client services, Cavista increases operational efficiency for organizations of all sizes.
Cavista is searching for great talent. We are an open, agile environment, where transparent conversation ignites collaboration with a team of great thinkers. Everyone freely contributes, ideas override egos, and the best idea always wins. We embrace new technologies and pride ourselves on sustainable and quality code. In our world, opportunity paired with imagination is limitless and we build what others can only hope to dream. We build the best because we hire only the best We've created an atmosphere allowing you to produce your best work, by catering to the creative.
We are seeking a Service Delivery Manager who are responsible for making sure that services are being seamlessly delivered to the clients of an organization. Plays a vital role in boosting the user experience by ensuring the smooth delivery of top-notch services that meet and exceed customer demands.
Requirements:
- Overseeing a range of functions to facilitate the delivery of superior services to the end-users.
- Make sure that service delivery and service support processes are on track for the consistent delivery of a high level of client service in an effective and cost-efficient manner.
- Identify customer issues and needs by maintaining an excellent relationship with end-users and stakeholders.
- In charge of a variety of tasks, such as leading project teams, rectifying reliability issues, monitoring progress, tracking KPIs, and managing budgets.
- Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary
Qualifications:
- 5 years relevant experience is required
- Bachelor's degree in business administration or any IT related course
- Experience in technology or healthcare industry a plus
- In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery
- Expertise in people management and leadership
- Strong organizational skills
- Ability to manage and prioritize tasks efficiently
- Excellent verbal and written communication skills
- Amenable to work on a night shift schedule
Additional information:
We offer a competitive compensation package (DOE), benefits and growth opportunities for everyone who joins Cavista
Cavista offers even more:
- Day 1 HMO plus 3 dependents
- Day 1 Group Life Insurance
- Best in the Industry Leave policy – Paid Vacation, Paid sick, Holidays and more
- Wellness Programs
- Employee Training Programs
- Growth and Development
-
Service Delivery Manager
1 month ago
Philippines, Sur, Davao Cavista Full timeAt Cavista, our mission is to empower organizations with the world's best technology solutions. We ensure the highest level of client satisfaction through a global network of innovation, and our software solutions are custom-built to accommodate your domain and requirements. Through world-class consultation, innovative IT solutions and personalized client...
-
Service Delivery Hub Manager
1 month ago
Quezon City, Philippines Recruiter PH Full timeThe Service Delivery Hub Lead plays a pivotal role in overseeing the hub’s operations and fostering a positive team environment. Reporting to the Global Operations Lead, they provide guidance and support to Service Delivery Teams, ensuring high-quality service delivery within set timelines and metrics. The service Delivery Hub lead serves as the Single...
-
Service Delivery Hub Manager
4 weeks ago
Quezon City, Philippines RecruiterPH Full timeThe Service Delivery Hub Lead plays a pivotal role in overseeing the hub’s operations and fostering a positive team environment. Reporting to the Global Operations Lead, they provide guidance and support to Service Delivery Teams, ensuring high-quality service delivery within set timelines and metrics. The service Delivery Hub lead serves as the Single...
-
Service Delivery Hub Manager
4 weeks ago
Eastwood, Quezon City, Philippines Recruiter PH Full timeThe Service Delivery Hub Lead plays a pivotal role in overseeing the hub’s operations and fostering a positive team environment. Reporting to the Global Operations Lead, they provide guidance and support to Service Delivery Teams, ensuring high-quality service delivery within set timelines and metrics. The service Delivery Hub lead serves as the Single...
-
Service Delivery Hub Manager
4 weeks ago
Eastwood, Quezon City, Philippines Recruiter PH Full timeThe Service Delivery Hub Lead plays a pivotal role in overseeing the hub’s operations and fostering a positive team environment. Reporting to the Global Operations Lead, they provide guidance and support to Service Delivery Teams, ensuring high-quality service delivery within set timelines and metrics. The service Delivery Hub lead serves as the Single...
-
Service Delivery Hub Manager
4 weeks ago
Eastwood Quezon City, Philippines RecruiterPH Full timeThe Service Delivery Hub Lead plays a pivotal role in overseeing the hub’s operations and fostering a positive team environment. Reporting to the Global Operations Lead, they provide guidance and support to Service Delivery Teams, ensuring high-quality service delivery within set timelines and metrics. The service Delivery Hub lead serves as the Single...
-
Service Delivery Hub Manager
4 weeks ago
Eastwood Quezon City, Philippines RecruiterPH Full timeThe Service Delivery Hub Lead plays a pivotal role in overseeing the hub’s operations and fostering a positive team environment. Reporting to the Global Operations Lead, they provide guidance and support to Service Delivery Teams, ensuring high-quality service delivery within set timelines and metrics. The service Delivery Hub lead serves as the Single...
-
Philippines, Quezon City IBM Solutions Delivery Full timeIntroductionThe infrastructure running industries likes transportation, energy, insurance, banking or healthcare is quickly changing as the world's relationship with technology evolves. Companies have more choices than ever before between on-premise, off-premise, or a hybrid approach. Our Infrastructure Specialists are responsible for keeping up with these...
-
Service Delivery Director
3 weeks ago
Makati City, National Capital Region, Philippines FIS Global Full timePosition Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor's Degree Travel Percentage : 25 - 50%We are FIS. Our technology powers the world's economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and...
-
IT Service Management Analyst
4 days ago
Davao City, Philippines RCX Philippines Full timePay: Php40,000.00 - Php45,000.00 per monthThe ITSM Analyst plays a crucial role in enhancing the efficiency, effectiveness, and quality of services provided to customers, the business, and stakeholders. They are responsible for offering valuable insights into service performance, maintaining records, tracking key metrics, identifying areas for improvement,...
-
IT Service Management Analyst
5 days ago
Davao City, Philippines RCX Philippines Full timePay: Php40,000.00 - Php45,000.00 per month The ITSM Analyst plays a crucial role in enhancing the efficiency, effectiveness, and quality of services provided to customers, the business, and stakeholders. They are responsible for offering valuable insights into service performance, maintaining records, tracking key metrics, identifying areas for improvement,...
-
IT Service Management Analyst
5 days ago
Davao City, Philippines RCX Philippines Full timePay: Php40,000.00 - Php45,000.00 per month The ITSM Analyst plays a crucial role in enhancing the efficiency, effectiveness, and quality of services provided to customers, the business, and stakeholders. They are responsible for offering valuable insights into service performance, maintaining records, tracking key metrics, identifying areas for improvement,...
-
Service Desk Director Delivery
2 weeks ago
Taguig City, Philippines Manpower Core Group Inc. Full timeJob Title: Director Delivery Consulting (Service Desk)/ Service Desk Director Delivery Job Category: Senior Management Job Type: Permanent Full Time Work Location/ Set-up: Taguig/Hybrid Work shift: Mid Shift/Graveyard Shift Budget: PHP 250,000 Required: 10 years in Service Desk LOB; 5 years as a Director or any equivalent level Position Description •...
-
Service Desk Director Delivery
2 weeks ago
Taguig City, Philippines Manpower Core Group Inc. Full timeJob Title: Director Delivery Consulting (Service Desk)/ Service Desk Director Delivery Job Category: Senior Management Job Type: Permanent Full Time Work Location/ Set-up: Taguig/Hybrid Work shift: Mid Shift/Graveyard Shift Budget: PHP 250,000 Required: 10 years in Service Desk LOB; 5 years as a Director or any equivalent level Position Description •...
-
IT Service Management Analyst
23 hours ago
Davao City, Philippines RCX Philippines Full timeThe ITSM Analyst plays a crucial role in enhancing the efficiency, effectiveness, and quality of services provided to customers, the business, and stakeholders. They are responsible for offering valuable insights into service performance, maintaining records, tracking key metrics, identifying areas for improvement, and mitigating problems to prevent customer...
-
IT Service Management Analyst
23 hours ago
Davao City, Philippines RCX Philippines Full timeThe ITSM Analyst plays a crucial role in enhancing the efficiency, effectiveness, and quality of services provided to customers, the business, and stakeholders. They are responsible for offering valuable insights into service performance, maintaining records, tracking key metrics, identifying areas for improvement, and mitigating problems to prevent customer...
-
Service Crew
2 weeks ago
manila city, Philippines TOPSERVE SERVICE SOLUTIONS INC. Full timeA. Job Summary Service Crew members prepare and serve food, process customer payments, and provide customer service. Service crew members work within the restaurant itself, and do not travel outside the property to perform their regular work duties. B. Duties and Responsibilities • Service Crew members prepare and serve food, process customer...
-
Information Technology Service Management
1 month ago
Davao City, Philippines Monroe Consulting Phils., Inc. Full time ₱30,000 - ₱40,000Position: ITSM Analyst, Managed ServicesLocation: Davao, PhilippinesThe ITSM Analyst plays a crucial role in enhancing the efficiency, effectiveness, and quality of services provided to customers, the business, and stakeholders. They are responsible for offering valuable insights into service performance, maintaining records, tracking key metrics,...
-
Service Crew
2 weeks ago
manila city, Philippines TOPSERVE SERVICE SOLUTIONS INC. Full timeA. Job Summary Service Crew members prepare and serve food, process customer payments, and provide customer service. Service crew members work within the restaurant itself, and do not travel outside the property to perform their regular work duties. B. Duties and Responsibilities • Service Crew members prepare and serve food, process customer...
-
Service Manager
4 weeks ago
Quezon City, Philippines Sunelec Photovoltaic Solutions Incorporated Full timeThe ideal candidate will provide and maintain excellent customer service and be the frontline service contact for our external customers.  ResponsibilitiesConduct product orientation and trainingManage demonstration of equipmentPlan projects and create technical drawingsProvide pre- and post-sales support to dealers and customersEnsures that systems,...