Service Excellence Manager

Job DescriptionService Excellence Leaders in this role get to:SupportService Delivery in achieving client and employee satisfaction while earning maximum potential in both the top and bottom-linethrough sustainable and repeatable actionsfollowing Sutherland's ModelLead projects and deliverQNI / CM Benefits for the programs assignedthrough DMAIC, Lean,...

NOTE: We will reach-out to you via your email address provided in your resume. Please make sure to check your email in the next 2-3 business days. Work Arrangement: Onsite - Clark, Pampanga Work Shift: Morning Schedule *Note: Night shift during training for 2 weeks* PRIMARY OBJECTIVES Identify issues: must have the ability to speak to end users and translate...

Responsibilities:Job SummaryReporting to the Country Manager, the Account Manager's key role is to manage his/her teams of a group of technician(s) and/or sales and service engineer(s) To provide sales and account management services to ensure effective and profitable account management and sales and service support in the assigned customer account(s) and...

Title: Transformation Management Assistant Manager(Individual Contributor) – 2HCNon-Negotiable: At least LSSYB Trained/CertifiedWork Setup: Hybrid Set-up – minimum of 2 days onsite(EDSA Greenfield, Mandaluyong) weeklyShift: Night-ShiftSalary: Starts at 45-75k basicJob Description: The Process Excellence Manager will perform the following tasks:...

Responsibilities Strategically plan and manage logistics, warehouse, transportation and customer services Direct, optimize and coordinate full order cycle Liaise and negotiate with suppliers, manufacturers, retailers and consumers Keep track of quality, quantity, stock levels, delivery times, transport costs and efficiency Arrange warehouse, catalog goods,...

Responsibilities:· Monitors compliance in pre-engagement documentation, planning and updating of appropriate forms· Manages multiple engagements to deliver high quality services on time and efficiently· Coordinates engagement management and effectively contributes to achieving revenue and profit objectives, engagement realization and the allocation of...

Professional QualificationSix Sigma Black Belt / Green Belt CertifiedSkills ( Must Have) 1. Excellence head with a demonstrated history of working in the outsourcing/offshoring industry.2. Experience in managing Quality/ Process Excellence initiatives for Large Engagements.3. Must have led/ driven Six Sigma and lean projects.4. Hands-on experience in driving...

DepartmentService DeliveryEmployee TypeProbationaryJob Description Analy zes technical support activities and makes recommendations for more efficient and effective operation procedures. Ensuring that all processes used by the service desk are thoroughly documented, consistently audited, and regularly improved . N eeds to understand thoroughly the strategic...

Quality Manager - Banking and Financial ServicesLocation: Clark, PampangaSalary: 80k - 90kCan start ASAPQualifications:Â Knowledge and clear understanding of critical and non-critical errors in the transactions.Knowledge and clear understanding of the QA framework, NPS, CSAT, RCA, and action plan.Good knowledge of Quality metrics, their measurements and...

CAFE MANAGER FOR DEAR JOE - BATAANThe ideal candidate will be responsible for sales performance, customer satisfaction, and staff training and development. You will work to foster client loyalty and expand our brand presence. The ideal candidate will spearhead these efforts with a customer-centric attitude.Job Description:Responsible for the supervision of...

The Process Excellence Manager acts as a catalyst of change and drives initiatives in partnership with process owners and cross-functional teams to ensure flawless execution, aimed at creating a valuable impact on business results through the quality of results, recommendations, and decisions.JOB DESCRIPTION:Leads or supports functional / cross-functional...

Menu Planning: Collaborate with chefs to develop menus that meet customer preferences and seasonal availability.Food Preparation Oversight: Supervise food preparation activities to ensure consistency, quality, and adherence to recipes and standards.Inventory Management: Monitor inventory levels, order supplies, and manage food costs to minimize waste and...

ASSISTANT MANAGER, ACCOUNTS RECEIVABLE is responsible for managing a team handling accounts receivable functions such as AR invoicing, Account Management, and ZKK.Other tasks include:Manages relationships with business partners and counterpartsEnsures that SLA commitments are achievedProvides guidance to the team through training needs discussion, feedbacks,...

About Infinnum Inc.Infinnum Inc. is a trusted finance and business consultancy firm, dedicated to empowering medium to large-scale family businesses throughout the Philippines. Specializing in comprehensive financial reporting, insightful management advisory, and collaborative business process consulting, our mission is to catalyze growth and optimize...

HIGH SCHOOL GRADUATENo Bpo Experience Needed6 MONTHS BPO EXPERIENCE I A PLUSBachelor's Degree in Accounting or Finance - with 3+ Year(s) of General Ledger Accounting Experience and/or Financial Statement Audit Experience, Experience with Large Accounting Firm(s) is Preferred, Experience with NetSuite is PreferredGood Knowledge and Hands On Experience Working...

Location: Mandaluyong CityResponsibilities Provide support to develop support assets, e.g., tracking tool for operational excellence success stories, tracking of root cause/lessons learned from actual delivery experiences, etc. Communicate to key management stakeholders on salient quality issues and business opportunitiesQualifications Open to Bachelor's...

CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,300 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL.We believe that our employees are the key to our success. We want to engage and...

Company DescriptionGlobal Flow Solutions Inc is a start-up BPO solutions provider based in Plaridel, Bulacan, Philippines. We offer a diversified and comprehensive range of outsourcing solutions to all types of services for SMEs and large corporations globally. Our goal is to provide high-quality and efficient services to our clients, helping them achieve...

DepartmentTechnical and Analytics AuditEmployee TypeProbationaryThis position shall be responsible for the delivery of Technical Audit plans and services for the Corporate Internal Audit Team.This includes the development of audit plans, scope, and strategies for the assessment of technical systems, processes, and controls for designated BUs within the...

1. What will be your roleOversee terminal operations activities from vessel importation, storage and handling of product loading to vessel and trucks. Facilitate Terminal Operators to formulate, implement and monitor operational plan to improve the overall performance. Administer fuel movements (inventory/replacements/transfer) Monitor contractor in...