Front Office/Concierge
1 week ago
Description:
Duties and Responsibilities:
Qualifications:
- To be responsible for welcoming guests and handling any complaints
- Monitors reservations and the allocation of bedrooms with the Executive Housekeeper
- Monitors the customer accounts
- Applies and ensures the application of the sales strategy to maximize occupancy and average room price
- Coordinates with the reception team, organizing its work and schedules
- To monitor the quality of welcome extended to guests
- To ensure that all hotel standards and procedures are applied
Requirements:
Skills:
Good Communication (listening, verbal, written), Critical Thinking, Adaptability/Flexibility, Fast Learner
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