Front Office Assistant
3 weeks ago
Position title: Office Assistant
Work arrangement:
Work on-site from Mondays to Fridays 8AM-5PM
Job summary:
Provide a safe and secure environment for employees, visitors, and vendors by monitoring and controlling access to the organization's facilities. Greet and direct visitors to appropriate persons or office, and ensure visitors sign in and out of the facility. Respond to emergency situations and know how to manage security systems to detect and prevent security breaches. Manage the front desk on a daily basis and perform a variety of administrative and clerical tasks.
Scope of responsibilities:
- Receive visitors at the front desk by greeting, welcoming, and directing them to the appropriate person or office;
- Coordinate front-desk activities, including distributing correspondence, answering, screening and forwarding incoming phone calls, receiving, sorting and distributing daily mail/deliveries, assist in check releasing;
- Provide basic and accurate information in-person and via phone/email;
- Enforce security policies and procedures;
- Respond to emergency situations and security alarms;
- Manage/monitor security systems, including CCTV and access control;
- Verify visitor identity, purpose of visit and direct them to the appropriate person or office
- Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures);
- Maintain office supplies (e.g. tracking of inventory)
- Monitor meeting rooms schedule, update calendars and schedule meetings; and
- Perform other clerical receptionist duties including but not limited to filing, photocopying, transcribing and faxing.
- Provide support to the Office Services team and other departments as needed
Qualifications:
Proven work experience as a Receptionist, Front Office Representative or similar role
Proficiency in Microsoft Office Suite
Hands-on experience with office equipment (e.g. fax machines and printers)
Knowledge of security systems, including CCTV and access control
Professional attitude and appearance
Solid written and verbal communication skills
Ability to be resourceful and proactive when issues arise
Excellent organizational skills
Multitasking and time-management skills, with the ability to prioritize tasks
Customer service attitude
Attention to detail
Ability to respond to emergency situations, including fire and medical emergencies
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