Executive Concierge

To be considered for the role, you must have/be open to the following:1. Open to night shift schedule
2. Open to hybrid work set-up (Ortigas & BGC)
3. Excellent communication skills
4. Previous experience in handling US clients5. Executive Admin/Virtual Assistance background

REPORTING
This position will report to the Virtual Concierge Supervisor.

WHAT'S IN IT FOR YOU
This role will allow you to apply and expand your customer service skills as well as efficiency and flexibility as a virtual concierge professional in a fast-paced, remote set-up. You would also get the opportunity to collaborate and work closely with Executives and teams in the US, coming from different lines of services and functions, as the need for virtual concierge spans across the lines of services in the firm.

KEY RESPONSIBILITIES
â— Create and update invoices and billings.
â— Drafting of credit memos and expense reports as well as billing research.
â— Generate various accounting (hours, time, and expenses) reports through eGFS tool.
â— Perform travel management related tasks such as domestic and international bookings as well as updating and cancellations of bookings.
â— Arrange travel accommodation requirements.
â— Perform time and expense transfers (revenue allocation) and Company role changes in myEngage tool.
â— Perform other engagement maintenance related tasks such as performance variance, partial/full zero clear, code closures and accounts payable adjustments.
â— Perform self-review of all deliverables.
â— Work simultaneously on multiple tasks and projects.
â— Must be able to work with tight deadlines.

QUALIFICATION REQUIREMENTS
Educational Background
â— Bachelor's degree or similar in office management, tourism management, administrative support, or related discipline

Essential Requirements
â— Work Experience:
â—‹ Analyst (1 - 2 years)
â—‹ Senior Analyst grade (2 - 3 years)
â— Digitally upskilled.
Must possess a strong working knowledge of the following applications consistent with Firm's standards:
â—‹ MS Office applications, particularly PowerPoint and Word
â—‹ Google Suite applications, particularly Slide and Doc
â— Effective verbal and written communication skills
â— Attention to detail
â— Strong Customer Service

Preferred Experience / Skills:
â— Proven experience as an executive assistant or other relevant administrative support experience.
â— Demonstrate some abilities and/or proven record of success in identifying and addressing client needs:
â—‹ responding to clients requests promptly and professionally
â—‹ readily helping
â—‹ contributing to a positive, collaborative working environment
â—‹ proactively seeking instruction, feedback and coaching to improve performance
â— Strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail.
â— Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
â— Problem Solving: Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers.
â— Time Management: Uses his/her time effectively; values time; concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities.

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