Client Experience Account Manager
4 weeks ago
Key responsibilities and accountabilities
. Regularly coordinate with the client regarding the status of the offshore team
. Implement and monitor KPIs set by the client or MS
. Monitor the team's performance
. Conduct coaching sessions and issuing corrective actions
. Monitor and track the daily attendance
. Implement policies, deadlines and standards set by the client
. Handle complaints and queries from all staff
. Provide day-to-day operational support
. Resolve minor client and staff issues
. Report to the Operations Manager and VP of Operations
. Disseminate information to employees like updates on policies and company events.
. Create, maintain and administer schedules for outsourced staff, in coordination with the client
. Prepare and maintain statistical reports used in management decision-making - particularly attendance reports and trends, schedule adherence and other reports that may be useful in operations planning and management
. Develop reports/processes that increase the ability of the offshore project to effectively and accurately plan acceptable performance results
Other specific details of the job will be made known to you by your immediate superior which may be in varying scope dependent fully on prevailing project undertakings.
This job description is not intended to be all-inclusive. Employee may perform other related duties as discussed with his immediate supervisor to meet the ongoing needs of the organization.
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Client Experience Account Manager
4 weeks ago
Pasig City, Philippines MicroSourcing Full timeKey responsibilities and accountabilities . Regularly coordinate with the client regarding the status of the offshore team . Implement and monitor KPIs set by the client or MS . Monitor the team's performance . Conduct coaching sessions and issuing corrective actions . Monitor and track the daily attendance . Implement policies, deadlines and standards set...
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