Client Success Manager

1 month ago

Pasig, Philippines Insight Enterprises, Inc. Full time
POSITION OVERVIEW

The Client Success Manager is a key liaison between the Client and the Services teams within Insight including leading regular interactions with clients, training the client on how to engage our services, analysing and presenting data, acting as a point of escalation, partnering with operational teams on client concerns, recommending good practices, and work closely with the Clients to ensure they are satisfied with their Insight experience. This role will also work with the Insight Sales team to identify, scope and propose new opportunities and ensure Clients are adopting our services and related technologies, identifying opportunities to expand our service footprint and actively pursue renewals.

Principle Accountabilities & Responsibilities:
• Build Success Plans and establish critical goals to aid clients in achieving their objectives and drive adoption, expand opportunities and facilitate renewals.
• Seeks to understand the Client’s industry and business. Understand their future needs, outlook, and outcomes by meeting with and leading conversations with client stakeholders and business decision makers.
• Provides evidence of business value in the client environment and connection to client needs through demonstrations, storytelling, etc.
• Act as the Client advocate within the organisation. Work closely with Sales, Pre-Sales and Project teams.
• Be a trusted/strategic advisor and advocate with Client and drive continued value of our services.
• Support Managed Services and Professional Services with scoping and selling follow-on and new service opportunities.
• Act as the Insight liaison for inquiries, issues or account escalations and work with the Account team to drive customer satisfaction.
• Ensures Client insights are communicated to internal teams (e.g., Product Develop, Delivery and Account teams).
• Influences long-term Client strategy and growth for Insight by cultivating client preference for Insight services that drive impact for the client and establishing Insight as a leader through new reference cases, leveraging functional expertise.
• Lead the on-boarding of new Managed Services Clients and services.
• Recommend process improvements within Client environments, as well as within Insight.
• Develop measurable goals to track and trend results on Client desired objectives
• Monitor internal operations to assure established processes, policies, and procedures are followed, timelines are met and actions are taken to promote client success
• Ensure Client gains maximum value from their investment
• Identifying obstacles to Client satisfaction and/or financial performance and working collaboratively to remove them.
• Service reporting, sponsoring and chairing meetings with clients.
• Working with the Client and operations teams to identify, prioritise and manage service improvement activities.
• Work jointly with Service Delivery Managers during onboarding of clients and transitioning projects into operations.
• Collaborate with delivery teams on overall client health, adoption, expansion, and renewals.

Key Skills, Knowledge and Experiences
•Extensive experience in a related function with direct client advocacy and engagement in post-sales, Managed Services or Professional Services functions in enterprise or public sector organizations.
•A rich history of growing client satisfaction, adoption, and retention.
•Demonstrated ability to drive continuous service value.
•Highly developed conceptual and analytical skills combined with sound judgement.
•Experience developing use-cases with client.
•You will be a strong teammate while being a self-starter.

JOB DESCRIPTION AND CRITERIA
•Exceptional verbal, written, social, presentation, and interpersonal skills; including the ability to communicate with both a technical and non-technical audience at all levels of an organisation
•Understand Insight’s offerings, policies, and procedures to assist in day-to-day operations
•A team player willing to develop and share IP within the organisation.
•Good team leadership skills with demonstrable experience of motivating others to get results
•Ability to multi-task and prioritise support requests.
•A passion for client satisfaction with an energetic and flexible approach to work.
•Experience with understanding and managing service contracts
• 8+ years relevant work experience, within Managed Services and/or IT outsourcing industry

•Amenable to work in an eraly morning schedule and in Pasig following a hybrid set-up.

 

  • Client Success Manager

    4 weeks ago

    Pasig, National Capital Region, Philippines Insight Enterprises, Inc. Full time

    POSITION OVERVIEWThe Client Success Manager is a key liaison between the Client and the Services teams within Insight including leading regular interactions with clients, training the client on how to engage our services, analysing and presenting data, acting as a point of escalation, partnering with operational teams on client concerns, recommending good...

  • Customer Success Manager

    1 month ago

    Pasig, Philippines MicroSourcing Full time

    With over 7,000 professionals across 9 delivery centers in the Philippines, MicroSourcing remains the country's largest offshoring solutions provider.Customer Success Manager be 100% YOU with MicroSourcing!A Customer Success Manager is expected to:. Maintain strong business relationships and regular contact with your book of business . Assist new and...

  • Customer Success Manager

    1 month ago

    Pasig City, Philippines MicroSourcing Full time

    With over 7,000 professionals across 9 delivery centers in the Philippines, MicroSourcing remains the country's largest offshoring solutions provider.Customer Success Manager be 100% YOU with MicroSourcing!A Customer Success Manager is expected to:. Maintain strong business relationships and regular contact with your book of business . Assist new and...

  • Client Services Assistant Manager

    4 weeks ago

    Pasig, Philippines VISAYA Full time

    Functional Responsibilities:-Coordinate and execute service activities, such as onboarding new clients, resolving Service Requests, gathering and compiling data for client meetings, maintaining client files/dashboards and handling day-to-day client requests- Facilitate or assist with client reporting- Managing Company and Client expectations- Cultivate...

  • Client Services Assistant Manager

    4 weeks ago

    Ortigas, Pasig, Philippines VISAYA Full time

    Functional Responsibilities: -Coordinate and execute service activities, such as onboarding new clients, resolving Service Requests, gathering and compiling data for client meetings, maintaining client files/dashboards and handling day-to-day client requests - Facilitate or assist with client reporting - Managing Company and Client expectations - Cultivate...

  • Client Services Assistant Manager

    4 weeks ago

    Ortigas, Pasig, Philippines VISAYA Full time

    Functional Responsibilities: -Coordinate and execute service activities, such as onboarding new clients, resolving Service Requests, gathering and compiling data for client meetings, maintaining client files/dashboards and handling day-to-day client requests - Facilitate or assist with client reporting - Managing Company and Client expectations - Cultivate...

  • Client Services Assistant Manager

    4 weeks ago

    Pasig, Philippines Visaya Knowledge Process Outsourcing Corp Full time

    Responsibilities: Coordinate and execute service activities, such as onboarding new clients, resolving Service Requests, gathering and compiling data for client meetings, maintaining client files/dashboards and handling dayto-day client requests Facilitate or assist with client reporting Managing Company and Client expectations Cultivate positive...

  • Client Services Assistant Manager

    4 weeks ago

    Pasig, Philippines Visaya Knowledge Process Outsourcing Corp Full time

    Responsibilities: Coordinate and execute service activities, such as onboarding new clients, resolving Service Requests, gathering and compiling data for client meetings, maintaining client files/dashboards and handling dayto-day client requests Facilitate or assist with client reporting Managing Company and Client expectations Cultivate positive...

  • Client Services Assistant Manager

    4 weeks ago

    Pasig City, Philippines Visaya Knowledge Process Outsourcing Corp Full time

    Responsibilities:Coordinate and execute service activities, such as onboarding new clients, resolving Service Requests, gathering and compiling data for client meetings, maintaining client files/dashboards and handling dayto-day client requestsFacilitate or assist with client reportingManaging Company and Client expectationsCultivate positive interactions...

  • Merchant Success Specialist

    4 weeks ago

    Pasig, Philippines VeritasPay Philippines Inc. Full time

    CORE FUNCTION: • Acts as a liaison and support between merchants and different teams/departments to ensure that all questions and concerns (technical and non-technical) are address and resolved promptly. • Responds to all merchants in a timely manner and brainstorms with operations team for proactive solutions to avoid customer...

  • Merchant Success Specialist

    4 weeks ago

    Pasig, Philippines VeritasPay Philppines Inc. Full time

    CORE FUNCTION: Acts as a liaison and support between merchants and different teams/departments to ensure that all questions and concerns (technical and non-technical) are address and resolved promptly. Responds to all merchants in a timely manner and brainstorms with operations team for proactive solutions to avoid customer dissatisfaction. Address feature...

  • Client Experience Account Manager

    4 weeks ago

    Pasig City, Philippines MicroSourcing Full time

    Key responsibilities and accountabilities . Regularly coordinate with the client regarding the status of the offshore team . Implement and monitor KPIs set by the client or MS . Monitor the team's performance . Conduct coaching sessions and issuing corrective actions . Monitor and track the daily attendance . Implement policies, deadlines and standards set...

  • Customer Success Officer

    4 weeks ago

    Ortigas, Pasig, Philippines Eteam Workforce Private Corporation Full time

    Customer Success Officer WORK SET UP: WFH WORK LOCATION/SITE: ORTIGAS, PASIG CITY CONTRACT DURATION: 12 MONTHS - subject for regularization SALARY OFFER: PHP 20,000 MAX LAPTOP PROVIDED: YES TARGET START DATE: AUGUST 21, 2023 Job Description - Execute the B2C and B2B marketing campaigns including, but not limited to, lead generation, new product launches,...

  • Customer Success Officer

    4 weeks ago

    Ortigas, Pasig, Philippines Eteam Workforce Private Corporation Full time

    Customer Success Officer WORK SET UP: WFH WORK LOCATION/SITE: ORTIGAS, PASIG CITY CONTRACT DURATION: 12 MONTHS - subject for regularization SALARY OFFER: PHP 20,000 MAX LAPTOP PROVIDED: YES TARGET START DATE: AUGUST 21, 2023 Job Description - Execute the B2C and B2B marketing campaigns including, but not limited to, lead generation, new product launches,...

  • Client Experience Account Manager

    4 weeks ago

    Philippines, Pasig City MicroSourcing Full time

    Key responsibilities and accountabilities . Regularly coordinate with the client regarding the status of the offshore team . Implement and monitor KPIs set by the client or MS . Monitor the team's performance . Conduct coaching sessions and issuing corrective actions . Monitor and track the daily attendance . Implement policies, deadlines and standards set...

  • Account Manager

    4 weeks ago

    Pasig, Philippines Mida Food Specialist Full time

    The Account Manager handles key accounts, assuring that Mida is engaged in the precise set of activities to boost its sales level and volume. The Account Manager partners with, and ensure the long-term success of clients and Mida Food. He/ She is responsible for developing long- term relationships with her/his portfolio of assigned customers, connecting with...

  • Manager / Senior Manager / Operations Manager

    4 weeks ago

    Pasig, Philippines RecruiterPH Full time

    Skills:  Proven experience as Manager/Sr Manager or similar position.  Experience with recruiting and performance evaluation processes.  Familiarity with financial and customer service principles.  Good math skills with the ability to create and analyze reports, spreadsheets  Proficient user of MS Office (MS Excel in particular). ...

  • Account Manager

    1 month ago

    Pasig, Philippines PuzzleBox BPO Inc Full time

    ResponsibilitiesServe as the lead point of contact for all customer account management mattersBuild and maintain strong, long-lasting client relationshipsNegotiate contracts and close agreements to maximize profitsDevelop trusted advisor relationships with key accounts, customer stakeholders and executive sponsorsEnsure the timely and successful delivery of...

  • Manager / Senior Manager / Operations Manager

    4 weeks ago

    Pasig, Philippines RecruiterPH Full time

    Skills:  Proven experience as Manager/Sr Manager or similar position.  Experience with recruiting and performance evaluation processes.  Familiarity with financial and customer service principles.  Good math skills with the ability to create and analyze reports, spreadsheets  Proficient user of MS Office (MS Excel in particular). ...

  • Sales Account Manager

    2 weeks ago

    Pasig, Philippines Universal Access and System Solution Inc. Full time

    Job description You'll drive business growth by identifying new clients, nurturing existing relationships, and exceeding sales targets. Your proactive approach and strategic thinking will be key in developing and implementing effective sales strategies. With a focus on maintaining quality service and fostering positive team dynamics, you'll contribute to our...