Client Services Assistant Manager

3 weeks ago


Pasig, Philippines VISAYA Full time

Functional Responsibilities:-Coordinate and execute service activities, such as onboarding new clients, resolving Service Requests, gathering and compiling data for client meetings, maintaining client files/dashboards and handling day-to-day client requests- Facilitate or assist with client reporting- Managing Company and Client expectations- Cultivate positive interactions and manage relationship between Company and Client- Create and maintain contracts and agreements- Oversee record-keeping and data accuracy- Analyze data and convert into usable information- Ensure success of the department by achieving Key Performance Indicators set by Visaya Knowledge Process Outsourcing.Job Requirements:Education:- College degree or comparable work experience- Business Management, Mass Communication, Marketing Management, Medicine, Nursing degrees preferred but not requiredWork Experience:- At least 2 years work experience-Experience in BPO industry preferred but not required- Previous Client Liaison or Project Management experience an advantageSkills and Knowledge:- Medical coding and billing, ICD 10- Medical revenue cycle.- Above average English communication skills, both verbal and written.- Excellent customer service skills.- Technical (contract) writing skills preferred but not required.- Organized, detail oriented and methodical.- Proficient in MS tools and application: MS Powerpoint, MS Excel, MS Project, others.- Good interpersonal skills.- Efficient problem solving and analytical skills.



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