Client Experience Manager

Handle all administrative tasks related to all accounts on shift.Responsible in tracking all deliverable of Operations for each clients handled.Responsible in reporting attendance of all clients handled.Responsible in documentation of HR Related Corrective Actions and making sure it kept in file 202 - for all clients handled.Responsible in filing tickets to...

Key responsibilities and accountabilities . Regularly coordinate with the client regarding the status of the offshore team . Implement and monitor KPIs set by the client or MS . Monitor the team's performance . Conduct coaching sessions and issuing corrective actions . Monitor and track the daily attendance . Implement policies, deadlines and standards set...

The ideal candidate will have impeccable relational skills and can create win/win environments for all parties that he or she works with. This candidate will be responsible for providing an excellent customer service experience and help customers achieve their desired goals.  ResponsibilitiesBuild and maintain strong, long-lasting client...

Job PurposeTo manage the daily transactions of the Client Services Department. Build, Maintain and grow successful relationships within internal stakeholders and clients.Duties And Responsibilities To meet Account Management target on a monthly basis. Manage and forge relationships with all assigned clients To generate businesses – via orders or other...

Job overview In general terms, the Account Manager is primarily responsible for monitoring and setting up of metrics, monitoring attendance and implementing the company code of conduct, updating and keeping track of employee records, and disseminating pertinent information to our projects. Other job details will be discussed to you by your immediate...

ABOUT THE COMPANY:CEF Solutions Inc. is a Consulting Services, and Business Process Outsourcing (BPO) company specialized in providing BPO Operations, Operations Management, Process Engineering and Innovation, and Cost Optimization solutions to clients in the Customer Service industry. We service some of the largest multinational companies in the world and...

Job DescriptionACCOUNT & CUSTOMER SERVICE MANAGERWork set up: Onsite with flexibility / Will need to travel locally to meet clientsShift: PH, DayshiftThe primary responsibility of the Account & Customer Service Manager is to leverage their extensive subject matter knowledge in guiding and facilitating the delivery of exceptional customer service to our...

We are looking for an Account Manager/Client Success Manager to join our team and manage our relationships with our clients. You will be the main point of contact for our clients, ensuring their satisfaction and retention.To be successful in this role, you should have previous experience in account management or client success in the recruitment or BPO...

He/She/They will be responsible in managing the team servicing after-sales requirements of corporate clients availing the bank's Cash Management ServicesThe responsibilities we will trust you with:Case / Problem Management : Receive calls and emails from corporate clients regarding their concerns about their availed Cash Management Services and investigate...

Functional ResponsibilitiesCoordinate and execute service activities, such as onboarding new clients, resolving Service Requests, gathering and compiling data for client meetings, maintaining client files/dashboards and handling day-to-day client requests Facilitate or assist with client reporting Managing Company and Client expectations Cultivate positive...

About PenbrothersPenbrothers is an HR & remote talent management partner and one of the fastest growing companies in the Philippines. We provide talented Filipinos with global opportunities in high-growth startups and dynamic companies, from the comfort of their own homes.About The ClientA venture-backed cybersecurity startup, we proactively identify...

1. Reports directly to the Account Manager who handles various accounts 2. Responsible in tracking all action items of the Operations Team and check itu0027s completion on a day to day basis 3. Responsible in providing feedback to the Account Manager on the completion of each task of the team 4. Responsible in creating reports for the day to day Operations...

Job Summary :Leads and drives the planning and/or implementation of varied and multiple projects across the organization towards successful completion.Key Responsibilities :Manage and monitor the project plan to ensure successful completion of the plan activities and delivery of the project on schedule and against agreed measure of success. Define the proper...

Nezda is actively hiring for Client Services Manager.Work Setup: Night Shift. Onsite.Qualifications: Bachelor's degree. At least 2 to 5 years of working experience in the related field is required for this position. Previous account management, sales, or customer service required.Job Description: Will work with internal and external partners. Work with...

Sales Rain BPO Inc. is a leading provider of office space solutions and services.A Client Relations Manager will play a crucial role in building and maintaining strong, long-term relationships with our valued clients. You'll be the face of our company, ensuring their satisfaction and addressing any concerns they may have. Additionally, you'll collaborate...

Nezda is hiring Client Services Manager.Qualifications: 3 - 5 years experience in Account Management, Business Development, Sales under BPO industry. Bachelor's degree. Willing to work onsite and night shift work schedule.

JOB SUMMARY Responsible for monitoring the delivery and quality of Experience Design engagements to ensure that objectives are met and in line with or exceeds the client expectations. A Manager is expected to conduct business development activities, build networks, and sustain client relationships, and help develop the team through coaching and training....

Job Description: Client Success/Account Managers are responsible for overseeing the overall performance of the team - from their work efficiency to campaign status. They also represent the company throughout campaigns and when interacting with clients, reporting every numbers they can.Qualifications:Experience of at least three (3) years as a Supervisor or...

FOR POOLING 2024JOB SUMMARYResponsible for monitoring the delivery and quality of Experience Design engagements to ensure that objectives are met and in line with or exceeds the client expectations. A Manager is expected to conduct business development activities, build networks, and sustain client relationships, and help develop the team through coaching...

We never ask for payment as part of our selection process, and we always contact candidates via our corporate accounts and platforms. If you are approached for payment, this is likely to be fraudulent. Please check to see whether the role you are interested in is posted here, on our website.About TMF GroupTMF Group is a leading global provider of high-value...