Client Success Manager
4 weeks ago
Qualifications:
- Experience of at least three (3) years as a Supervisor or Manager for a company in a similar role.
- Experience in account and client relationship management, preferably in a BPO setting.
- Possesses a Bachelor's degree in any field.
- Excellent communications skills.
- Amenable to work in an office-based setup.
- Sales/Marketing experience is a plus but not required
Responsibilities:
- Responsible for maintaining and strengthening relationships with clients assigned to him/ her through consistent customer contact.
- Regularly updates clients on account status and other immediate concerns that arise during the campaign.
- Minimizes client attrition by renewing service contracts.
- Identifies potential client concerns and proactively resolves them.
- Upsell clients on other products and services offered by the company
- Makes sure that the client`s quota and needs are met within the specified time frame agreed upon in the contract
- Responsible for keeping the production leader updated with any changes or feedback coming from the client.
- Performs other tasks assigned by the Group Leader or the CEO
- Reports directly to the Group Leader. In the absence of a group leader, reports directly to the CEO.
HIMCampaignsreportingMarketingSalesManagement
-
Client Success Manager
4 weeks ago
Davao, Philippines Hawodtechsolutions Full timeJob Description: Client Success/Account Managers are responsible for overseeing the overall performance of the team - from their work efficiency to campaign status. They also represent the company throughout campaigns and when interacting with clients, reporting every numbers they can.Qualifications:Experience of at least three (3) years as a Supervisor or...
-
Client Success Specialist
3 weeks ago
Quezon City, Philippines Tier One Entertainment Full timeJOB SUMMARY: The Client Success Specialist will be mainly responsible for ensuring the successful execution of campaigns by tracking and monitoring the campaigns' executions and working closely with the Account Manager while overseeing the Talent Execution Officer. As a Client Success Specialist, you will work on the campaign briefs by assessing and...
-
Client Success Specialist
3 weeks ago
Philippines, Quezon City Tier One Entertainment Full timeJOB SUMMARY: The Client Success Specialist will be mainly responsible for ensuring the successful execution of campaigns by tracking and monitoring the campaigns' executions and working closely with the Account Manager while overseeing the Talent Execution Officer. As a Client Success Specialist, you will work on the campaign briefs by assessing and...
-
Client Success Support Representative
3 weeks ago
Cebu City, Philippines BPO Seats Full timePosition: Client Success Support RepresentativeSalary Rate: PHP 25,000.00Position SummaryThe Client Success Support Rep (CSS) is responsible for performing support functions within the Client Success Department as well as occasional communication with clients directly. This position is expected to work closely with the Client Success Representative on...
-
Client Success Support Representative
3 weeks ago
Cebu City, Philippines BPO Seats Full timePosition: Client Success Support Representative Salary Rate: PHP 25,000.00 Position Summary The Client Success Support Rep (CSS) is responsible for performing support functions within the Client Success Department as well as occasional communication with clients directly. This position is expected to work closely with the Client Success Representative on...
-
Client Success Ambassador
3 weeks ago
Iligan City, Philippines HLM Pharmaceutical Inc. Full timeIntroducing the Client Success Ambassador: Where radical energy meets the essence of a healthy lifestyle and boundless happiness! Formerly known as the Medical Representative, this role is the ultimate advocate for both customer triumph and product excellence. Our ambassadors infuse every interaction with vibrant enthusiasm, ensuring top-tier service that...
-
Client Success Support Representative
3 weeks ago
Cebu City, Philippines BPO Seats Full timePosition: Client Success Support Representative Salary Rate: PHP 25,000.00 Position Summary The Client Success Support Rep (CSS) is responsible for performing support functions within the Client Success Department as well as occasional communication with clients directly. This position is expected to work closely with the Client Success Representative on...
-
Account Coordinator
3 days ago
Quezon City, Philippines MicroSourcing Full timeResponsibilitiesImplement, launch and manage new programs without errors, including implementing and managing partner markups at the program, category and/or brand level with appropriate summary validationServe as direct client support by successfully resolving ticket-based and email-based queries on program creations and change requests.Escalate...
-
Account Coordinator
4 days ago
Quezon City, Philippines MicroSourcing Full timeResponsibilitiesImplement, launch and manage new programs without errors, including implementing and managing partner markups at the program, category and/or brand level with appropriate summary validationServe as direct client support by successfully resolving ticket-based and email-based queries on program creations and change requests.Escalate...
-
Customer Success Manager
4 weeks ago
Pasig City, Philippines MicroSourcing Full timeWith over 7,000 professionals across 9 delivery centers in the Philippines, MicroSourcing remains the country's largest offshoring solutions provider.Customer Success Manager be 100% YOU with MicroSourcing!A Customer Success Manager is expected to:. Maintain strong business relationships and regular contact with your book of business . Assist new and...
-
Customer Success Manager
3 weeks ago
Makati City, Philippines A&A Outsourcing Inc. Full timeJOB DESCRIPTION: Overall responsibility of perfect implementation of all client payroll rules. Stay updated on changing DOLE rules and updating the software accordingly. Motivate the team to ensure client satisfaction and employee satisfaction. Runs payroll for clients. Develop Excel back-ups for calculation. Automate payroll on the...
-
Client Success Associate
4 weeks ago
Quezon City, Philippines Affinity Express Philippines Inc Full timeReady for your next big career move? AffinityX, a member of the Ayala Group of Companies, is looking for candidates with the following skills and experience for this role. If you think you are a suitable match, we’re looking forward to meeting you! Your Role: The position will be responsible for contacting clients, sales representatives, and their...
-
Client Success Associate
4 weeks ago
Quezon City, Philippines Affinity Express Philippines Inc Full timeReady for your next big career move? AffinityX, a member of the Ayala Group of Companies, is looking for candidates with the following skills and experience for this role. If you think you are a suitable match, we’re looking forward to meeting you! Your Role: The position will be responsible for contacting clients, sales representatives, and their...
-
Customer Success Manager
3 weeks ago
Makati City, Philippines A&A Outsourcing Inc. Full timeJOB DESCRIPTION: Overall responsibility of perfect implementation of all client payroll rules. Stay updated on changing DOLE rules and updating the software accordingly. Motivate the team to ensure client satisfaction and employee satisfaction. Runs payroll for clients. Develop Excel back-ups for calculation. Automate payroll on the...
-
Customer Success Officer
3 weeks ago
Makati City, Philippines A&A Outsourcing Inc. Full timeJob Description: Overall responsibility of perfect implementation of all client payroll rules Stay updated on changing DOLE rules and updating the software accordingly Runs payroll for clients. Develop Excel back-ups for calculation. Automate payroll on the HCMS for all current clients Handles existing and new client’s data...
-
Customer Success Officer
3 weeks ago
Makati City, Philippines A&A Outsourcing Inc. Full timeJob Description: Overall responsibility of perfect implementation of all client payroll rules Stay updated on changing DOLE rules and updating the software accordingly Runs payroll for clients. Develop Excel back-ups for calculation. Automate payroll on the HCMS for all current clients Handles existing and new client’s data...
-
Customer Success Specialist
3 weeks ago
San Juan City, Philippines Maximum Solutions Corporation Full time• Develops and maintains long-term business relationships by serving as an internal advocate and client liaison. • They have the soft and hard skills required to master technology and manage customer relationships. • The Customer Service Specialist will interact with the company's customers by addressing inquiries and resolving complaints, generally...
-
Customer Success Specialist
3 weeks ago
San Juan City, Philippines Maximum Solutions Corporation Full time• Develops and maintains long-term business relationships by serving as an internal advocate and client liaison. • They have the soft and hard skills required to master technology and manage customer relationships. • The Customer Service Specialist will interact with the company's customers by addressing inquiries and resolving complaints, generally...
-
Client Services Manager
3 weeks ago
Quezon City, Philippines Nezda Technologies, Inc. Full timeNezda is hiring Client Services Manager.Qualifications: 3 - 5 years experience in Account Management, Business Development, Sales under BPO industry. Bachelor's degree. Willing to work onsite and night shift work schedule.
-
Client Relationship manager
3 weeks ago
Quezon City, Philippines Recruiter PH Full timeJob Statement: The Client Relations Manager serves as the primary point of contact between VXI and the client’s vendor management team. He/she will work with the Directors for both Client Services and Operations, as well as each site’s management team, to ensure that client requirements are met and delivered, and all communications are cascaded to...