Client Services Manager

3 weeks ago

Philippines Curran Daly & Associates Full time
Job Description

ACCOUNT & CUSTOMER SERVICE MANAGER

Work set up: Onsite with flexibility / Will need to travel locally to meet clients

Shift: PH, Dayshift

The primary responsibility of the Account & Customer Service Manager is to leverage their extensive subject matter knowledge in guiding and facilitating the delivery of exceptional customer service to our clients. This is a leadership role overseeing account management & customer service management teams. The Client Services Manager will be tasked with implementing and overseeing service delivery protocols to ensure a uniform and high-quality service within the business segment. This is essential for fostering enduring, mutually gratifying, and profitable corporate relationships between the company and its customers.

JOB DESCRIPTION:

  • Account Management
    • Cultivate, sustain, and expand connections with current clientele.
    • Recognize and optimize opportunities for enhancing services, as well as promoting upselling and cross-selling.
    • Formulate, execute, and guide strategic initiatives for key accounts, involving aspects of account management, business development, marketing, customer services, project management, and operational support.
    • Manage accounts and contracts administration, establishing processes to effectively oversee company's customer contracts and renewals.
    • Demonstrates a robust grasp of commercial dynamics, engages in constructive negotiations, adept at finding compromises, adept conflict resolution, actively pursues common ground, effectively communicates personal and others' objectives, and stays committed to achieving positive outcomes.
  • Customer Service Management
    • Uphold exceptional customer service, surpassing expectations through dedicated efforts for key clients.
    • Oversee customer projects from initial design to full implementation.
    • Act as the primary authority and advocate for all customer-related matters within the business unit.
    • Collaborate closely with relevant team members within the business unit and across functional teams to ensure success for both customers and company.
    • Lead and coordinate local marketing initiatives for the business unit.
  • People Management
    • Uphold company standards and values while providing strong leadership with the account & customer service management team
    • Establishes ambitious team goals, ensures accountability, offers leadership and motivation, provides necessary resources and support, monitors progress through milestones and data, and implements systems to measure results.
  • Top of Form
    • Clearly defines roles, motivates and challenges employees, delegates effectively, rewards contributions, and manages collaboratively. Shares responsibilities for growth, establishes efficient work plans, distributes workloads effectively, and sets clear expectations and goals. Provides clear guidance.
    • Develops realistic plans aligned with company goals, efficiently manages resources, and collaborates with others. Ensures attention to detail, commits to excellence, continually seeks improvement, monitors and addresses quality issues promptly, and strives for high-quality performance in self and the team.

JOB QUALIFICATIONS:

  • 5-7+ years of experience in Account Management, Customer Service Management with at least 2+ years of experience in a people management role
  • Industry experience within Logistics, Banking, Finance, Industrial, and/or Shared Services environment highly preferred
  • Strong negotiations and stakeholder management skills
  • Experienced in process improvement / process excellence highly preferred
  • Bachelors Degree required
  • Must be amenable to work onsite in Laguna & open to travelling locally

  • Client Services Manager

    3 weeks ago

    Philippines, Manila BDO Unibank Full time

    He/She/They will be responsible in managing the team servicing after-sales requirements of corporate clients availing the bank's Cash Management ServicesThe responsibilities we will trust you with:Case / Problem Management : Receive calls and emails from corporate clients regarding their concerns about their availed Cash Management Services and investigate...

  • Client Service Manager

    4 weeks ago

    Philippines Cinchy Full time

    ABOUT THE COMPANY:CEF Solutions Inc. is a Consulting Services, and Business Process Outsourcing (BPO) company specialized in providing BPO Operations, Operations Management, Process Engineering and Innovation, and Cost Optimization solutions to clients in the Customer Service industry. We service some of the largest multinational companies in the world and...

  • Client Services Manager

    3 weeks ago

    Quezon City, Philippines Nezda Technologies, Inc. Full time

    Nezda is actively hiring for Client Services Manager.Work Setup: Night Shift. Onsite.Qualifications: Bachelor's degree. At least 2 to 5 years of working experience in the related field is required for this position. Previous account management, sales, or customer service required.Job Description: Will work with internal and external partners. Work with...

  • Client Services Manager

    3 weeks ago

    Philippines Datablazers, Inc. Full time

    Job PurposeTo manage the daily transactions of the Client Services Department. Build, Maintain and grow successful relationships within internal stakeholders and clients.Duties And Responsibilities To meet Account Management target on a monthly basis. Manage and forge relationships with all assigned clients To generate businesses – via orders or other...

  • Client Services Manager

    3 weeks ago

    Quezon City, Philippines Nezda Technologies, Inc. Full time

    Nezda is hiring Client Services Manager.Qualifications: 3 - 5 years experience in Account Management, Business Development, Sales under BPO industry. Bachelor's degree. Willing to work onsite and night shift work schedule.

  • Client Services Assistant Manager

    3 weeks ago

    Philippines VISAYA Full time

    Functional ResponsibilitiesCoordinate and execute service activities, such as onboarding new clients, resolving Service Requests, gathering and compiling data for client meetings, maintaining client files/dashboards and handling day-to-day client requests Facilitate or assist with client reporting Managing Company and Client expectations Cultivate positive...

  • Client Services Manager

    2 weeks ago

    Central Visayas, Philippines IQ-EQ Full time

    Company DescriptionIQ-EQ is a leading Investor Services group which combines global expertise with an unwavering focus on client service delivery. We support fund managers, global companies, family offices and private clients operating worldwide.Job DescriptionYou will be responsible for the development of the team and its members ensuring the consistent...

  • Director of Client Services

    3 weeks ago

    Taguig, Philippines Diversify Offshore Staffing Solutions Full time

    The Director of Client Services will play a pivotal role in managing and enhancing therelationships between our company and our clients. This position requires a dynamicand strategic leader who can guide our client services team to deliver unparalleledservice, identify growth opportunities, and ensure client satisfaction.RESPONSIBILITIESClient Relationship...

  • Client Services Specialist

    2 weeks ago

    Philippines Datamatics Careers- Philippines Full time

    The Client Services Specialist is responsible for daily operational tasks relating to the administration and implementation of Credentialing Examinations for clients, as well as assisting department directors and leadership with projects and deliverables related to specific client assignments. Provide daily customer service support to clientsClient setup and...

  • Client Service Associate

    2 weeks ago

    Philippines EMAPTA Full time

    Job DescriptionResponsibilities :. Resolve clients' day-to-day issues.. Become the subject matter expert on product and advise clients accordingly.. Support a productive and innovative team that includes working with peers, managers, andother departments.. Analyze client feedback and/or trends and translate them into actionable points.. Help the team...

  • Service Manager

    4 days ago

    Philippines ING Business Shared Services B.V. Full time

    OVERALL FUNCTIONThe candidate is responsible for supporting the business teams in service management (SM). This covers the creation, setup and maintenance all needed SM documentation, reporting, service meetings and aligning demand for new and existing activities. This is a global bank-wide scope so the candidate will have continuously interactions with all...

  • Client Services Coordinator

    3 weeks ago

    Imus, Philippines Career at Callmax Solutions - Philippines Full time

    Role DescriptionThis is a full-time on-site role as a Client Services Coordinator at Callmax Solutions located in Imus. The Client Services Coordinator will be responsible for providing exceptional customer service and administrative assistance to clients. They will also be responsible for sales and ensuring client satisfaction.QualificationsClient Services...

  • GKYC Service Manager

    3 weeks ago

    Philippines ING Business Shared Services B.V. Full time

    You will fulfill the position of service Manager GKYC. Your scope is both the service management activities of both the delivering parties as well as the service recipients.we procure around 50+ services from the all ING HUBS (PH, SK, PL, RO) and downstream we deliver around 35 Services to both the ING Group wholesale and retail locations 40+).Our goal is to...

  • Service Manager

    3 weeks ago

    Philippines, Taguig ING Business Shared Services B.V. Full time

    At ING we value and support our employees before recruiting external talent. If you think this vacancy is the right next step in your ING career, we'd encourage you to apply. Should you have questions about the vacancy or need to hear more before you feel you can apply. Please do not hesitate to reach out to the responsible recruiter.OVERALL FUNCTIONThe...

  • Client Success Manager

    4 days ago

    Philippines Assistantly Full time

    Be part of our dynamic ð¦ community and make a real impact on our clients' success. Assistantly offers some of the best benefits and perks in the industry.Unicorn Role Overview: Are you a master of multitasking and providing exceptional client support Do you thrive in fast-paced environments, effortlessly managing schedules and responding to client needs...

  • Client Relations Manager

    2 weeks ago

    Central Visayas, Philippines Sales Rain Full time

    A Client Relations Manager will play a crucial role in building and maintaining strong, long-term relationships with our valued clients. Youâll be the face of our company, ensuring their satisfaction and addressing any concerns they may have. Additionally, youâll collaborate with internal teams to enhance our services and drive revenue growth.This is a...

  • Client Service Specialist III

    4 days ago

    Philippines JPMorgan Chase Bank, N.A. Full time

    Job Description :At JPMorgan Chase, we endeavor to provide a place where your development and growth are nurtured and achieve your highest potential.As an Account Specialist III within our Client Services team, you will be tasked with the development and nurturing of relationships with multiple clients, while also managing their servicing needs.Job...

  • Client Relationship Manager

    3 weeks ago

    Philippines BPO International, Inc. Full time

    Job Summary :Leads and drives the planning and/or implementation of varied and multiple projects across the organization towards successful completion.Key Responsibilities :Manage and monitor the project plan to ensure successful completion of the plan activities and delivery of the project on schedule and against agreed measure of success. Define the proper...

  • Service Excellence Manager

    2 weeks ago

    Central Luzon, Philippines SUTHERLAND GLOBAL COLLECTION SERVICES LLC Full time

    Job DescriptionService Excellence Leaders in this role get to:SupportService Delivery in achieving client and employee satisfaction while earning maximum potential in both the top and bottom-linethrough sustainable and repeatable actionsfollowing Sutherland's ModelLead projects and deliverQNI / CM Benefits for the programs assignedthrough DMAIC, Lean,...

  • Service Excellence Manager

    2 weeks ago

    Mati, Davao, Philippines SUTHERLAND GLOBAL COLLECTION SERVICES LLC Full time

    Job DescriptionService Excellence Leaders in this role get to:SupportService Delivery in achieving client and employee satisfaction while earning maximum potential in both the top and bottom-linethrough sustainable and repeatable actionsfollowing Sutherland's ModelLead projects and deliverQNI / CM Benefits for the programs assignedthrough DMAIC, Lean,...