Client Success Manager
4 weeks ago
Penbrothers is an HR & remote talent management partner and one of the fastest growing companies in the Philippines. We provide talented Filipinos with global opportunities in high-growth startups and dynamic companies, from the comfort of their own homes.
About The Client
A venture-backed cybersecurity startup, we proactively identify vulnerabilities in organizations' Internet-facing attack surfaces. Our team of cybersecurity veterans and technical experts crafts advanced technology to thwart breaches. With years of expertise in simulating cyber attacks on global organizations, our mission is to empower businesses to understand potential compromises through our cutting-edge Attack Surface Management and Continuous Automated Red Teaming technology.
The WatchTowr Platform is recognized in Gartner's 2023 Emerging Tech Impact report, adopted by Fortune 500 companies worldwide. Our respected research, featured in news outlets, drives the platform's advancement. As a dynamic, high-performing team in a rapid growth phase, we invite new colleagues to join us in delivering top-tier technology and preventing breaches. Our vision for offensive security is continuous and unwavering.
About The Role
We are actively seeking a Client Success Manager to contribute to the ongoing success and delivery of the watchTowr Platform to our clients, playing a crucial liaison role with them. A successful CSM excels at building relationships and is enthusiastic about rapid growth within the business. This role entails assuming responsibility and autonomy while gaining exposure to some of the brightest minds in the industry.
What You'll Do
- Supporting the initial engagement with prospective clients to demonstrate what we do, and why we're the best at it
- Scoping sessions with new clients to get under the skin of their security culture and advise them on how we can support real cultural and behavioral change
- Host insight sessions with clients to share new functionality, threat intelligence, industry trends, and best practices
- End-to-end management of each stage of Proof of Concept exercises, and longer term commercial engagements
- Ensuring each engagement runs smoothly and to schedule
- Coordinating and managing the internal teams involved in the delivery process, ensuring they are in alignment with client objectives
- Proactively identifying and troubleshooting delivery issues
- Providing a single, highly-responsive point of contact for clients
- Analyzing data strategically to ensure we're offering the clients a useful and insightful perspective
- Refining and improving existing delivery processes to ensure the best outcomes for our clients
- A successful Delivery Manager is brilliant at building relationships, can balance many different activities at once, and demonstrate professionalism in a client-facing setting.
- At least 3-5 years of experience building great relationships with multiple clients and helping them to realize their goals, perhaps in an Account Management, Events Management, or Project Management role.
- An interest in cyber security is essential but experience in the industry is not.
- Excellent interpersonal skills, and the ability to build strong and effective relationships both with clients and internal teams
- Strong organizational skills
- Experience working in a client-facing role
- Ability to analyze and extract genuine insight from data
- Positive, professional, and 'can do' attitude, with the desire to exceed client expectations
- Excellent written, oral and presentation skills
- Good general IT skills: proficient in MS Office products (Excel, Word, Outlook, PowerPoint)
- Desire to work proactively and flexibly in a rapidly changing environment, often with tight deadlines
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