Client Services Assistant Manager

3 weeks ago


Philippines VISAYA Full time
Functional Responsibilities

  • Coordinate and execute service activities, such as onboarding new clients, resolving Service Requests, gathering and compiling data for client meetings, maintaining client files/dashboards and handling day-to-day client requests
  • Facilitate or assist with client reporting
  • Managing Company and Client expectations
  • Cultivate positive interactions and manage relationship between Company and Client
  • Create and maintain contracts and agreements
  • Oversee record-keeping and data accuracy
  • Analyze data and convert into usable information
  • Ensure success of the department by achieving Key Performance Indicators set by Visaya Knowledge Process Outsourcing.

Education

Job Requirements:

  • College degree or comparable work experience
  • Business Management, Mass Communication, Marketing Management, Medicine, Nursing degrees preferred but not required

Work Experience

  • At least 2 years work experience
  • Experience in BPO industry preferred but not required
  • Previous Client Liaison or Project Management experience an advantage

Skills And Knowledge

  • Medical coding and billing, ICD 10
  • Medical revenue cycle.
  • Above average English communication skills, both verbal and written.
  • Excellent customer service skills.
  • Technical (contract) writing skills preferred but not required.
  • Organized, detail oriented and methodical.
  • Proficient in MS tools and application: MS Powerpoint, MS Excel, MS Project, others.
  • Good interpersonal skills.
  • Efficient problem solving and analytical skills.


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