Client Relationship Manager

3 weeks ago

Philippines BPO International, Inc. Full time

Job Summary :

Leads and drives the planning and/or implementation of varied and multiple projects across the organization towards successful completion.

Key Responsibilities :

  • Manage and monitor the project plan to ensure successful completion of the plan activities and delivery of the project on schedule and against agreed measure of success.
  • Define the proper organization, resource requirements, hard and soft skills required of the resources, etc. to deliver the project to which he/she has been assigned.
  • Facilitate the definition of project missions, goals and tasks, resolve or assist in the resolution of conflicts within and between projects or functional areas.
  • Work cross-functionally to solve problems and implement changes.
  • Facilitate the definition of service levels and customer requirements. Interact regularly with existing or potential clients to determine their needs and to develop plans for improving delivery.
  • Manage and monitor the budget to ensure that the project is delivered within the budget
  • Executes special projects focusing on continuous improvement, corporate efficiency, and/or client satisfaction
  • Deliver quality and continuous improvement trainings such as the Service Delivery Quality Framework (SDQF), Root Cause Analysis (RCA), Basic Documentation, etc. to the organization.
  • Present oral and written reports defining plans, problems, and resolutions to appropriate levels of management.
  • Collect, organize and analyze workshop/training output and use it to further improve training effectiveness and efficiency.
  • Establish, implement, and manage processes and procedures covering configuration management, including Change Control, Risk & Issues Management, Documentation Management and Quality Assurance.
  • Shall be responsible for the security of information that he/she will use or manage.
  • Ensure that appropriate measures are taken to preserve confidentiality, integrity and availability for use.
  • Be aware of one's obligation under computer misuse, copyright protection, intellectual property, the retention to public records and common law.
  • Familiarize with and conform to the Information Security policy and other related standards and guidelines.
  • Report immediately to one's immediate Manager and Information Security Officer any breaches or suspected breaches of the BPOI Information Security Policies.

Baseline Qualifications

  • Graduate of any 4-year course preferably in Business Administration, Human Resources or equivalent.
  • Experienced in working with structured project management methodologies and quality systems and within a culture of continuous improvement.
  • Exposure in the business process outsourcing industry or shared services.
  • At least 3 years project management experience, preferably in transitions of work scope and resources across multiple departments.
  • Amenable to work onsite (Hybrid)

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