IT Service Desk Analyst IT Service Desk Analyst

4 weeks ago

Taguig, Philippines JK Network Services Full time

COMPANY PROFILE: BPO company that provide an end-to-end BPO services to client globally.

Position: IT Service Desk Analyst
Company Industry: BPO
Work Location: BGC, Taguig
Work Schedule: Shifting schedule
Salary: Php 30,000-40,000
Work Set Up: On-site

JOB REQUIREMENTS:
College Graduate/Undergraduate are open to apply.
At least 1-year BPO experience and Service Desk, or Technical Support role
With Strong knowledge of Active Directory and common IT support tools
Excellent problem-solving and analytical skills
Outstanding communication and customer service skills

JOB RESPONSIBILITIES:
Responsible in providing technical support for desktop systems, software, and hardware
Help in assisting users with login, password, and access issues, including Active Directory-related tasks
Help in troubleshooting and resolve incidents and service requests in a timely manner
Responsible for documentation of issues and solutions in the ticketing system
Collaboration with other support teams and escalate complex issues when necessary.

RECRUITMENT PROCESS: (ONLINE)

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