IT Service Desk and Security Analyst
2 weeks ago
We're Hiring: Service Desk and Security Analyst We are looking for a Hybrid Service Desk and Security Analyst who can tackle complex IT challenges while also playing a key role in our cybersecurity operations. The ideal candidate brings a passion for both IT service management and cybersecurity, with a strong desire to grow in both fields. This is a dual-function role, combining responsibilities across first and second-level technical support and Security Operations Center (SOC) monitoring and response. You’ll work closely with clients, IT teams, and security stakeholders to ensure seamless operations and secure environments. Location: Taguig, Philippines Work Mode: Work From Office and Shifting Schedule What You'll Do: * IT Service Desk: - Provide responsive and professional first and second-level support for IT incidents and requests. - Monitor, troubleshoot, and maintain systems including: - Datto RMM, Addigy, Microsoft 365, Google Workspace - Spanning, Datto Endpoint Backup - Windows & Mac OS environments - Perform system updates, backups, and patching. - Escalate unresolved issues to third-level support or external vendors. - Maintain accurate IT documentation: procedures, manuals, reports, and ticket logs. - Mentor junior IT staff on systems, best practices, and service delivery. - Uphold IT policy compliance and security standards. * Cybersecurity Operations: - Monitor security alerts from tools like XDR, SIEM, endpoint protection, and firewall logs. - Analyze and respond to security events and incidents, performing containment and remediation as needed. - Conduct vulnerability analysis and support the improvement of customer security postures. - Work within the SOC team to enhance security processes and incident response readiness. - Maintain comprehensive and timely documentation of incidents and actions taken. - Participate in training programs to enhance cybersecurity knowledge and skillsets. What We're Looking For: - Bachelor’s degree in Computer Science, IT, Cybersecurity, or related field—or equivalent experience. - At least 3-5 years of experience in IT service desk or technical support roles. - Exposure to cybersecurity operations through labs, projects, or professional experience. Technical Skills: * Proficiency with: - Datto RMM, Addigy, Microsoft 365, Google Workspace - Spanning, Datto Endpoint Backup, Windows & Mac OS - Familiarity with security solutions like: - CrowdStrike, Microsoft Defender, Azure Sentinel - SIEM, IDS/IPS, endpoint protection, firewalls - Understanding of attack techniques, vulnerabilities, and mitigation strategies. - Experience with vulnerability management tools and reporting. Soft Skills: - Strong communication and interpersonal skills. - Excellent analytical, troubleshooting, and problem-solving abilities. - Ability to work independently and collaboratively in a fast-paced environment. - Capable of managing multiple priorities and deadlines effectively. - High attention to detail and quality documentation. Other Requirements: - Certifications in relevant systems or platforms are a strong advantage. - Fluency in British English (written and verbal) is required. - Willingness to work flexible hours, including night shifts, weekends, and holidays. Ready to make an impact? Apply now and let's grow together
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Taguig, Philippines Eastvantage Full timeWe're Hiring: Service Desk and Security Analyst! We are looking for a Hybrid Service Desk and Security Analyst who can tackle complex IT challenges while also playing a key role in our cybersecurity operations. The ideal candidate brings a passion for both IT service management and cybersecurity, with a strong desire to grow in both fields. This is a...
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Taguig, Philippines Eastvantage Full timeWe're Hiring: Service Desk and Security Analyst! We are looking for a Hybrid Service Desk and Security Analyst who can tackle complex IT challenges while also playing a key role in our cybersecurity operations. The ideal candidate brings a passion for both IT service management and cybersecurity, with a strong desire to grow in both fields. This is a...
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