IT Service Desk and Security Analyst

2 weeks ago

Taguig, Philippines Eastvantage Full time

We're Hiring: Service Desk and Security Analyst

We are looking for a Hybrid Service Desk and Security Analyst who can tackle complex IT challenges while also playing a key role in our cybersecurity operations. The ideal candidate brings a passion for both IT service management and cybersecurity, with a strong desire to grow in both fields.

This is a dual-function role, combining responsibilities across first and second-level technical support and Security Operations Center (SOC) monitoring and response. You’ll work closely with clients, IT teams, and security stakeholders to ensure seamless operations and secure environments.

Location: Taguig, Philippines
Work Mode: Work From Office and Shifting Schedule

What You'll Do:
* IT Service Desk:
- Provide responsive and professional first and second-level support for IT incidents and requests.
- Monitor, troubleshoot, and maintain systems including:
- Datto RMM, Addigy, Microsoft 365, Google Workspace
- Spanning, Datto Endpoint Backup
- Windows & Mac OS environments
- Perform system updates, backups, and patching.
- Escalate unresolved issues to third-level support or external vendors.
- Maintain accurate IT documentation: procedures, manuals, reports, and ticket logs.
- Mentor junior IT staff on systems, best practices, and service delivery.
- Uphold IT policy compliance and security standards.

* Cybersecurity Operations:
- Monitor security alerts from tools like XDR, SIEM, endpoint protection, and firewall logs.
- Analyze and respond to security events and incidents, performing containment and remediation as needed.
- Conduct vulnerability analysis and support the improvement of customer security postures.
- Work within the SOC team to enhance security processes and incident response readiness.
- Maintain comprehensive and timely documentation of incidents and actions taken.
- Participate in training programs to enhance cybersecurity knowledge and skillsets.

What We're Looking For:
- Bachelor’s degree in Computer Science, IT, Cybersecurity, or related field—or equivalent experience.
- At least 3-5 years of experience in IT service desk or technical support roles.
- Exposure to cybersecurity operations through labs, projects, or professional experience.

Technical Skills:
* Proficiency with:
- Datto RMM, Addigy, Microsoft 365, Google Workspace
- Spanning, Datto Endpoint Backup, Windows & Mac OS
- Familiarity with security solutions like:
- CrowdStrike, Microsoft Defender, Azure Sentinel
- SIEM, IDS/IPS, endpoint protection, firewalls
- Understanding of attack techniques, vulnerabilities, and mitigation strategies.
- Experience with vulnerability management tools and reporting.

Soft Skills:
- Strong communication and interpersonal skills.
- Excellent analytical, troubleshooting, and problem-solving abilities.
- Ability to work independently and collaboratively in a fast-paced environment.
- Capable of managing multiple priorities and deadlines effectively.
- High attention to detail and quality documentation.

Other Requirements:
- Certifications in relevant systems or platforms are a strong advantage.
- Fluency in British English (written and verbal) is required.
- Willingness to work flexible hours, including night shifts, weekends, and holidays.

Ready to make an impact? Apply now and let's grow together

  • IT Service Desk and Security Analyst

    4 weeks ago

    Taguig, Philippines Eastvantage Full time

    We're Hiring: Service Desk and Security Analyst! We are looking for a Hybrid Service Desk and Security Analyst who can tackle complex IT challenges while also playing a key role in our cybersecurity operations. The ideal candidate brings a passion for both IT service management and cybersecurity, with a strong desire to grow in both fields. This is a...

  • Service Desk Analyst

    4 weeks ago

    Taguig, Philippines IT BY DESIGN Full time

    Direct message the job poster from IT BY DESIGN Actively Hiring | Leadership & High-Impact Roles | New Jersey & Philippines Position Summary: As a System Engineer at IT By Design, you will be the first line of defense for our global clients—providing timely, high-quality technical support across desktop hardware, software, network issues, and more....

  • Service Desk Analyst

    4 days ago

    Taguig, Philippines HCLTech Full time

    HCLTech Taguig, National Capital Region, Philippines Job Title L1 Service Desk Analyst Job Qualifications Encouraging candidates with BPO experience at least 1 year . Relevant Service Desk Experience is an advantage. Basic knowledge about software and hardware applications. Basic knowledge or familiarity with computer configuration and troubleshooting....

  • Service Desk Analyst

    2 weeks ago

    Taguig, National Capital Region, Philippines Nezda Technologies, Inc. Full time ₱37,300 - ₱45,900 per year

    IT Service Desk Analyst & Team Lead | Competitive Salary | Immediate HiringPosition: Service Desk AnalystSalary Offer: ₱37,300 Package (₱31,500 Basic Pay + ₱5,800 Allowances) + 15% Night Diff.Work Setup: Onsite | Graveyard or Shifting ScheduleLocation: Upper McKinley Hl, Taguig, 1634Start Date: ASAP / October 2025Qualifications:At least 1-2 Years BPO...

  • Service Desk Analyst

    4 weeks ago

    Taguig, Philippines Eastvantage Full time

    Eastvantage, Taguig, National Capital Region, Philippines Overview Join to apply for the Service Desk Analyst role at Eastvantage . Responsibilities Provide first and second level support for IT incidents and requests, ensuring timely and accurate resolution. Monitor and troubleshoot IT systems and platforms, such as Datto RMM, Addigy, Microsoft 365, Google...

  • Junior Service Desk Analyst

    2 days ago

    Taguig, Philippines Eastvantage Full time

    Overview We're Hiring: Junior Service Desk Analyst! We are looking for a motivated and detail-oriented Junior Service Desk Analyst to join our dynamic IT team. The ideal candidate will provide first-level support to internal users, ensuring timely resolution of technical issues while enhancing overall user satisfaction. Location Location: Taguig, Philippines...

  • Service Desk Analyst

    2 weeks ago

    Taguig, Philippines Eastvantage Full time

    About the Role The Service Desk Analyst provides advanced technical support, resolving incidents beyond L1 capability. This role ensures timely resolution of complex IT issues, delivers high-quality customer service, and supports continuous improvement of IT processes and systems. Key Responsibilities - Resolve escalated technical issues and perform...

  • Service Desk Analyst

    4 weeks ago

    Taguig, Philippines Eastvantage Full time

    About the Role The Service Desk Analyst provides advanced technical support, resolving incidents beyond L1 capability. This role ensures timely resolution of complex IT issues, delivers high-quality customer service, and supports continuous improvement of IT processes and systems. Key Responsibilities - Resolve escalated technical issues and perform...

  • Junior Service Desk Analyst

    7 days ago

    Taguig, National Capital Region, Philippines Eastvantage Full time ₱250,000 - ₱450,000 per year

    We're Hiring: Junior Service Desk Analyst We are looking for a motivated and detail-oriented Junior Service Desk Analyst to join our dynamic IT team. The ideal candidate will provide first-level support to internal users, ensuring timely resolution of technical issues while enhancing overall user satisfaction. Location:Taguig, Philippines Work Mode:Work...

  • L1 Service Desk Analyst

    4 weeks ago

    Taguig, Philippines HCLTech Full time

    Overview L1 Service Desk Analyst – 100% onsite in McKinley Hill, Taguig City, Philippines; Graveyard Shift or Shifting Schedule. About This Role: As an L1 Service Desk Analyst, you will be expected to provide level 1 technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Qualifications: With...