Order Support Specialist

4 weeks ago

Alabang, Philippines WHR Global Consulting Full time

Work Set-Up: Hybrid (3 days onsite, 2 days WFH)
Work location: Alabang
Work schedule: Midshift (starts at 12nn)

Qualifications:
- Bachelor’s degree in Economics, Business, Supply Chain Management, or a related discipline
- At least 1 year of experience in requesting and process order expedition
- Must have experience in following up with international vendors and suppliers through calls and emails
- Proficient in processing purchase orders (POs) and converting them into invoices

DUTIES:
1. Collaborates closely with respective accounts to fully understand and fulfill all customer requirements in accordance with the contract terms.
2. Manages the supplier-side purchase order (PO) process that involves ensuring confirmation of receipt, timely release, expediting, and coordinating deliveries to meet contractual deliveries with efficiency.
3. Handles all correspondence related to shipments, delivery, and material quality and quantity, and promptly reports any concerns to relevant parties to ensure orders meet the required specifications and timely address pressing concerns.
4. Meets the agreed quality assurance (QA) requirements to safeguard quality and standard of work.
5. Facilitates smooth PO delivery by maintaining effective communication with stakeholders to maintain strong relationship with the clients.
6. Escalates complex or unresolved issues, queries, or concerns to his/her immediate superior for swift resolution.
7. Achieves zero accidents to minimize operational costs.
8. Shares knowledge and skills with new members and junior colleagues for business continuity.
9. Reports security incidents and/or any identified security weaknesses.
10. Performs other tasks that may be assigned from time to time.

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