IT Service Desk and Security Analyst

4 weeks ago

Taguig, Philippines Eastvantage Full time

We're Hiring: Service Desk and Security Analyst

We are looking for a Hybrid Service Desk and Security Analyst who can tackle complex IT challenges while also playing a key role in our cybersecurity operations. The ideal candidate brings a passion for both IT service management and cybersecurity, with a strong desire to grow in both fields.

This is a dual-function role, combining responsibilities across first and second-level technical support and Security Operations Center (SOC) monitoring and response. You’ll work closely with clients, IT teams, and security stakeholders to ensure seamless operations and secure environments.

Location: Taguig, Philippines
Work Mode: Work From Office and Shifting Schedule

What You'll Do:
* IT Service Desk:
- Provide responsive and professional first and second-level support for IT incidents and requests.
- Monitor, troubleshoot, and maintain systems including:
- Datto RMM, Addigy, Microsoft 365, Google Workspace
- Spanning, Datto Endpoint Backup
- Windows & Mac OS environments
- Perform system updates, backups, and patching.
- Escalate unresolved issues to third-level support or external vendors.
- Maintain accurate IT documentation: procedures, manuals, reports, and ticket logs.
- Mentor junior IT staff on systems, best practices, and service delivery.
- Uphold IT policy compliance and security standards.

* Cybersecurity Operations:
- Monitor security alerts from tools like XDR, SIEM, endpoint protection, and firewall logs.
- Analyze and respond to security events and incidents, performing containment and remediation as needed.
- Conduct vulnerability analysis and support the improvement of customer security postures.
- Work within the SOC team to enhance security processes and incident response readiness.
- Maintain comprehensive and timely documentation of incidents and actions taken.
- Participate in training programs to enhance cybersecurity knowledge and skillsets.

What We're Looking For:
- Bachelor’s degree in Computer Science, IT, Cybersecurity, or related field—or equivalent experience.
- At least 3-5 years of experience in IT service desk or technical support roles.
- Exposure to cybersecurity operations through labs, projects, or professional experience.

Technical Skills:
* Proficiency with:
- Datto RMM, Addigy, Microsoft 365, Google Workspace
- Spanning, Datto Endpoint Backup, Windows & Mac OS
- Familiarity with security solutions like:
- CrowdStrike, Microsoft Defender, Azure Sentinel
- SIEM, IDS/IPS, endpoint protection, firewalls
- Understanding of attack techniques, vulnerabilities, and mitigation strategies.
- Experience with vulnerability management tools and reporting.

Soft Skills:
- Strong communication and interpersonal skills.
- Excellent analytical, troubleshooting, and problem-solving abilities.
- Ability to work independently and collaboratively in a fast-paced environment.
- Capable of managing multiple priorities and deadlines effectively.
- High attention to detail and quality documentation.

Other Requirements:
- Certifications in relevant systems or platforms are a strong advantage.
- Fluency in British English (written and verbal) is required.
- Willingness to work flexible hours, including night shifts, weekends, and holidays.

Ready to make an impact? Apply now and let's grow together

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