Warehouse Support Specialist

3 days ago

Cebu, Philippines Resource Management Full time

EMPLOYMENT TYPE: Full-time
WORK LOCATION: Cebu / Baybay
WORK SCHEDULE: Graveyard shift

JOB DESCRIPTION:
Warehouse Support Specialists provide support to our US warehouse operations by collating orders that need to be processed within the day and ensuring they are fulfilled by the US team on time. They help track orders and coordinate with the Supplier Management team to prevent duplicate orders. They also process refunds for customer returns and communicate with the Customer Service team regarding any issues with the received products. If an order cannot be fulfilled, they ensure it is escalated to the Customer Service team so that customers are notified. Additionally, Warehouse Support Specialists are responsible for filing cases with Amazon to obtain reimbursement for lost FBA items and damaged MFN returns. Warehouse support specialists must have strong attention to detail and organizational skills. They must be able to quickly communicate with the other key departments to ensure all concerns for the day are fixed.

RESPONSIBILITIES:
● Responsible for the documentation and processing of orders in the US warehouse and monitoring their status.
● Liaises with Customer Service and other departments to resolve order concerns.
● Performs projects such as pre-processing, purchasing shipping of items, and changing package sizes.
● Files and reconciles FBA lost/damage reimbursement claims.
● Processes returns and refunds.
● Monitors and tracks orders.
● Updates warehouse-related trackers and spreadsheets.
● Creates, modifies, troubleshoots, and updates robots used in the warehouse.
● Performs other related tasks as assigned by the Manager.

QUALIFICATIONS:
● Graduate of any Business or IT-related courses or Statistics
● Advanced knowledge of MS Excel formulas, functions, and shortcuts is an advantage
● Good at data entry and data analysis
● At least 1 year of experience in analyzing data or generating reports using MS Excel
● Confident in speaking American English and good at writing emails
● Ability to multitask
● Good knowledge of how to use the computer and navigate the internet
● Great contributor even on matters outside his/her scope
● Detail-oriented and highly organized
● Willing to work on-site at night shifts

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