IT Service Support Specialist

5 days ago

Cebu City, Philippines Cloudstaff Full time

Join to apply for the IT Service Support Specialist role at Cloudstaff . We're Hiring: IT Service Support Specialist Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you covered Attach a 1-2 minute video intro and introduce yourself to us so we can meet you virtually. Attach this together with your updated CV to become a priority applicant. Role Details Role : IT Service Support Specialist Work Arrangement : Work From Home Location : Philippines - Angeles/Mabalacat (Pampanga) Schedule : Morning Shift The IT Service Support Specialist is responsible for delivering exceptional first-level technical and customer support to El Jannah restaurants, its guests, and head office staff. The role involves responding to IT service incidents, troubleshooting technical issues, and ensuring timely resolution of customer complaints in alignment with service level agreements (SLAs). The specialist will also engage with delivery aggregators, franchisees, and internal teams to enhance communication and service delivery. Key Responsibilities Technical Support: Provide effective day-to-day IT support to the restaurants, guests and the head office. Troubleshoot, diagnose, and resolve technical issues promptly. Utilize the service management system to log and track issues, service requests, and complaints. Escalate complex issues to internal and third-party teams when necessary. Customer Service: Respond to and resolve IT service incidents and customer complaints efficiently. Maintain clear and effective communication with end-users, delivery aggregators, franchisees, and head office personnel. Ensure all interactions are conducted professionally and in alignment with company standards. Documentation: Document solutions and communicate them to end-users in a clear and understandable manner. Create and maintain user-friendly documentation and guides for end-users. Identify and escalate recurring incidents to Level 2 support to prevent future occurrences. Service Management: Handle incoming IT service requests from employees, ensuring proper resolution and communication. Collaborate with the IT Support Manager and other team members to improve service delivery processes. Qualifications and Requirements Proven experience in an IT support or helpdesk role. Strong troubleshooting and problem-solving skills. Excellent communication and interpersonal skills. Familiarity with service management systems and tools. Ability to work independently and as part of a team. Knowledge of restaurant or hospitality industry systems is a plus. Non-negotiable Skills & Requirements Proven experience in an IT support or helpdesk role. Strong troubleshooting and problem-solving skills. Shifting schedule (morning) Seniority Level Associate Employment Type Full-time Job Function Information Technology Industries Outsourcing and Offshoring Consulting and Telephone Call Centers Referrals increase your chances of interviewing at Cloudstaff by 2x. #J-18808-Ljbffr

  • IT Technical Support

    4 weeks ago

    Cebu City, Philippines Online business It Full time

    Responsibilities We are seeking a skilled IT Support Specialist to provide technical assistance and support for our organization. The role involves troubleshooting hardware and software issues, maintaining systems, and ensuring seamless IT operations. Proven experience in IT support or a related role. Knowledge of hardware, software, and network...

  • Network Support Specialist

    2 weeks ago

    Quezon City, National Capital Region, Philippines ServicePoint IT Full time ₱40,000 - ₱80,000 per year

    Job Title: Network Support SpecialistWork Location: Robinsons Cyberscape Gamma, Ortigas, PasigWork Set-up: OnsiteJob OverviewServicePoint is seeking 10 Network Support Specialists to assist a high-profile customer with a network migration project. This is a 3-month, remote, phone-based support role based in Manila, Philippines, providing...

  • IT Specialist

    4 weeks ago

    Cebu City, Philippines Conduent IT PARK Full time

    Overview We are seeking a skilled and proactive IT Specialist to manage and maintain our company's technology infrastructure. The ideal candidate will provide technical support, ensure system security, and assist in troubleshooting hardware and software issues to ensure smooth daily operations. Responsibilities We are seeking a skilled and proactive IT...

  • Accounting Specialist

    4 weeks ago

    Batangas City, Philippines People Support Service Contracting Inc. - Batangas Full time

    Accounting Specialist People Support Service Contracting Inc. - Batangas Salary: ₱15-20K monthly • On-site – Batangas • No experience required • Bachelor’s degree • Full-time Job Description College graduate with BS Accountancy or Financial Management With or without experience; open for fresh graduates Complete benefits Regularization after 6...

  • Customer Service Support Specialist

    3 weeks ago

    Cebu City, Philippines CPI Management Services Full time

    About the role Are you a customer service superstar looking to join a growing retail and consumer products company? CPI Management Services is seeking a Customer Service Support Specialist to join our team in Cebu City, Cebu. In this full-time role, you will be responsible for providing exceptional support to our customers, ensuring their needs are met and...

  • Associate Support Analyst

    3 days ago

    Makati City, National Capital Region, Philippines CEVA IT SHARED SERVICE Full time ₱30,000 - ₱60,000 per year

    YOUR ROLEOperating under guidance from their manager/team lead, this role will be responsible for the delivery/support of information technology application and configuration of solutions as they relate to assigned business functions. Assist in maintaining and supporting IT applications/infrastructure/solutions in order to contribute to a first-class IT...

  • Associate Support Analyst

    7 days ago

    Makati City, National Capital Region, Philippines CEVA IT SHARED SERVICE Full time

    YOUR ROLEOperating under guidance from their manager/team lead, this role will be responsible for the development/delivery of information technology application and configuration of solutions as they relate to assigned business functions. Assist in designing, developing, maintaining and supporting IT applications/infrastructure/ solutions/architecture in...

  • Customer Service Representative

    2 weeks ago

    Cebu City P, Philippines Strategic Office Support Inc. Full time ₱250,000 - ₱500,000 per year

    We're Hiring: Healthcare Support AssociateOnsite | Cebu IT Park – Ebloc 3 Building, Padriga St., Lahug, Cebu CityFull-time | Rotating 8-hour shifts, may include nights/weekends (based on U.S. client schedules)About the Role:Join a dynamic support team providing critical back-office and administrative assistance to U.S.-based healthcare providers. You'll...

  • Services Support Specialist

    3 weeks ago

    Cavite City, Philippines Schneider Electric Full time

    Overview The Role: Services Support Specialist We are looking for an experienced Services Support Specialist to help us unlock further commercial value for our business. What will you do? Administrative Support to Virtual Service Sales Representatives / Outside Service Sales Representative Complete pre-booking requirements upon receipt of purchase orders...

  • IT Support Specialist

    2 weeks ago

    Cebu City, Central Visayas, Philippines Evo Tech Software Solutions Inc Full time ₱80,000 - ₱120,000 per year

    Who We AreEvo Tech Software Solutions Inc.is a highly motivated team of professionals based in Cebu, Philippines, committed to providing tailored services to Carbon6's suite of solutions. With expertise in Web Development, e-Commerce Management, Data Analytics, and Graphic Design, we offer globally competitive solutions that empower our clients' businesses...