Customer Experience Specialist
2 weeks ago
We're Hiring: Customer Experience Specialist Cebu/Baybay, Leyte | Onsite | Night Shift We’re looking for a Customer Experience Specialist who will ensure an excellent online shopping experience for our customers across various marketplaces. This role involves handling customer communications via email, calls, voicemails, and live chat, while collaborating with internal teams to resolve issues promptly and maintain high performance standards. Key Responsibilities: - Provide customer service support for Amazon 2P and 3P accounts and monitor performance metrics. - Represent assigned brands and ensure compliance with their online selling policies. - Address customer inquiries related to orders, refunds, and shipments - Coordinate with internal teams (Supplier Management, Inventory, Pricing, Warehouse, etc.) for order-related concerns. - Send order notifications and updates for delays or changes. - Investigate lost or defective product claims with shipping carriers. - Update internal tools and reports regularly. - Assist the Customer Service Manager and serve as point of contact when needed. Qualifications: - Fresh graduates are welcome to apply - Willing to work the night shift and on weekends (rotational schedule) - Excellent spoken and written English communication skills - Strong multitasking and organizational skills - Computer-literate with good internet navigation skills - Detail-oriented, dependable, and with good attendance record - Team player and proactive in contributing beyond assigned tasks Interested applicants may send their application
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Cebu City, Philippines AboitizPower Full timeCustomer Experience Platform Development Specialist Join to apply for the Customer Experience Platform Development Specialist role at AboitizPower The Customer Experience Platform Development Specialist is responsible for system configuration, automation, and optimization of CX platforms. Supporting the overall Customer Experience strategy and roadmap, s/he...
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Training Specialist, Customer Experience
2 weeks ago
Cebu City, Central Visayas, Philippines Dover Business Services Full time ₱300,000 - ₱600,000 per yearPOSITION TITLE:Training Specialist, Customer ExperienceREPORTING TO:Manager, Engaged ServicesLOCATION:Cebu, PhilippinesSummary DescriptionDover Business Services is currently looking for a Training Specialist who will be responsible for aligning Dover Food Retail – After Market Parts team performance with the organization's goals by developing and...
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Training Specialist, Customer Experience
2 weeks ago
Cebu City, Philippines Dover Business Services Full timeOverview Dover Business Services is currently looking for a Training Specialist who will be responsible for aligning Dover Food Retail – After Market Parts team performance with the organization’s goals by developing and implementing learning solutions bridging knowledge and skill gaps. Reporting to the Customer Service Manager, the Training Specialist...
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Customer Experience Specialist
2 weeks ago
Quezon City, Philippines Acquire Intelligence Full timeYou are a Customer Experience Specialist, a champion in your field. As part of the A-team, your role plays an important part in our success. Your tasks for the day include, but are not limited to, the following: • Interacting with customers via live chat or email responding to various financial inquiries, concerns, or requests related to direct...
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Customer Experience Specialist
2 weeks ago
Quezon City, Philippines Acquire Intelligence Full timeYou are a Customer Experience Specialist, a champion in your field. As part of the A-team, your role plays an important part in our success. Your tasks for the day include, but are not limited to, the following: • Interacting with customers via live chat or email responding to various financial inquiries, concerns, or requests related to direct deposits,...
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Customer Experience Specialist
2 weeks ago
Quezon City, National Capital Region, Philippines Eclaro Business Solutions, Inc Full time ₱150,000 - ₱250,000 per yearRole Title: Customer Experience Specialist ECLARO: A quick Summary ECLARO is an award-winning professional services firm headquartered in New York City and operating in the U.S., Canada, UK, Ireland, Australia and the Philippines. We are dedicated to a singular purpose: providing the Right People to meet every client's needs and solve business challenges...
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Customer Experience Specialist
2 weeks ago
Quezon City, National Capital Region, Philippines ECLARO Full time ₱1,500,000 - ₱3,000,000 per yearRole Title:Customer Experience Specialist ECLARO:A quick SummaryECLARO is an award-winning professional services firm headquartered in New York City and operating in the U.S., Canada, UK, Ireland, Australia and the Philippines. We are dedicated to a singular purpose: providing the Right People to meet every client's needs and solve business challenges...
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Customer Experience Specialist
1 week ago
Davao City P, Philippines Full Potential Solutions Full time ₱25,000 - ₱60,000 per yearAbout UsFull Potential Solutions (FPS) is a performance-based analytically driven omnichannel solutions organization with operations in Kansas City, MO, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes and proprietary technology to...
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Customer Care Specialist
1 week ago
Paranaque City, Calabarzon, Philippines Customer Frontline Solutions, Inc Full time ₱150,000 - ₱250,000 per yearJob Description:Acknowledge and email response to clientPhone call (Incoming and Outgoing)Assist walk-in clients - Residents and VisitorsProvide basic information to basic queries related to the project assignment (e.g. available amenities, house rules)Encoding and monitoring customer concernsReceive parcel deliveryIdentify and screen guests by coordinating...
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Customer Experience Specialist
3 days ago
Cebu, Philippines Resource Management Full timeEMPLOYMENT TYPE: Full-time WORK LOCATION: Cebu / Baybay WORK SCHEDULE: Night shift JOB DESCRIPTION: Provides an excellent online shopping experience to all customers across all marketplaces by resolving issues through timely responses to customer emails, inbound and outbound calls, voicemails, and live chat. He/she will also perform special projects...
