L3 Application Support

7 months ago

Alabang, Philippines Gratitude Philippines Full time

The L3 Application Support - DevOps is the last level of application support that performs deep analysis, troubleshoots, and modifies the code and data of applications used by end customers in production environments applying knowledge in programming techniques and experience in specific technology platforms following agreed service level agreement timelines. The candidate must be willing to report onsite at least 3 days a week in Alabang.

Your future duties and responsibilities:
● Follows the Standard Operation Procedures (SOP) in order to support system application of end customers
● Provides continuous service improvements to eliminate or prevent incidents or problems and improve service quality for end customers.
● Contributes to the team’s continuous service improvements to eliminate or prevent incidents or problems.
● Leads a project in defining tasks, project deliverables and schedules of the resources assigned to the project.
● Can directly communicate with end customers for support requirements.
● They are the last level of Application Support.

Required qualifications to be successful in this role:
a. Education
● Bachelor’s or College degree in Computer Science, Computer Engineering, Information Technology, and/or related field. Other degrees are welcome as long as he or she has extensive related experience.

b. Experience
● Has at least (3) years of experience in computer programming, analysis, and troubleshooting application
● Must have experience working as a Data Analyst using SQL, Oracle, Java, Linux Terminal, and Postman
● Must have experience working in any eCommerce platform.
● Has at least one (1) year of experience in Level 2 Application Support, Incident Management, Problem, and Change Management
● Experience in business domain processes is preferred but not required

c. Skills
● Strong Analytical and problem-solving skills
● Knowledge of different programming languages (will depend on the project specification and need) available in the industry.
● Ability to analyze complex problems, interpret operational needs, and develop integrated, creative solutions.
● Ability to analyze user requirements and specifications and translate them into program codes.
● Ability to test and debug program codes.
● Ability to handle support in the context of current user specifications.
● Ability to prepare detailed written instructions and documentation.
d. Desirable Traits
● Professional, Honest, and with Integrity
● Resourceful and self-motivated
● Team-oriented person
● Persevering and patient
● Strong attention to detail
● Sense of urgency and commitment
● Passionate and Fast learner
● Logical Person
● Knows how to work smart
● Can work well under pressure and minimal supervision
● Caring Person and desire to mentor other colleagues
e. Work hours and working conditions
● To provide and deliver solutions within the defined timeline across regions, may need to go on different shifts or extended working hours.
● Some days may be heavy while others may be light. Longer hours may be required when a need arises.
● May require travel to other sites.
● Must be willing to report onsite at the client’s office in Alabang 3 days a week.

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