Sales Operations Specialist, Order Management

4 weeks ago

Manila, National Capital Region, Philippines Comstor Europe Full time

Join to apply for the Sales Operations Specialist, Order Management role at Comstor Europe

Vacancy No VN13738

About the Role

Your key responsibilities include processing orders we receive from customers and placing these orders with our vendors within the adhered SLAs. This role provides an opportunity to become a subject matter expert across order entry, pricing management and purchasing, with potential to support offices across Asia-Pacific and additional extended support as required. Ability to work flexible hours is a requirement.

Responsibilities
  • Be the first point of contact for order processing and management; proactively advise customers of outstanding requirements.
  • Maintain exceptional customer service and strive to exceed customer expectations (Resellers & Vendors).
  • Oversee and coordinate the logistics of receiving goods from the vendor and delivering to sites.
  • Create sales orders, pricing agreements, and purchase orders.
  • Understand and apply pricing, gross profit, discounts, and margin calculations.
  • Receive intangible goods and send licenses/contracts and license keys to customers.
  • Use vendor portals and tools to place orders with vendors in a timely manner.
  • Liaise with internal teams to process an order; manage multiple inboxes for information.
  • Undertake continual training to maintain strong knowledge of Westcon – Comstor vendors and technologies.
  • Ensure punctuality to all internal and external meetings.
  • Other duties as requested.
Qualifications / Requirements
  • Experience in order processing and management, including pricing and purchase order creation.
  • Strong time management, organizational skills and high attention to detail.
  • Ability to work across different offices and time zones; flexible hours as needed.
  • Excellent communication and customer service skills (Reseller & Vendors).
About Us

Westcon-Comstor is a global technology distributor with capabilities in Cloud, Global Deployment and Services, and security, networking and data center technology practices. Westcon and Comstor are the go-to-market brands, with teams in 110 offices in 70+ countries and services to more than 170 countries.


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