Order Management Specialist

Order Management Specialist - Manila

At Vanta, our mission is to secure the internet and protect consumer data. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it.

As an Order Management Specialist, you'll play a critical role in ensuring Vanta's sales orders are processed accurately and efficiently. You'll be a key partner to Pre/Post Sales, Deal Desk, Accounting, Finance, and Revenue Operations - helping ensure smooth order flow, timely billing, and accurate data across systems. Your work will directly support Vanta's ability to scale operations while maintaining a best-in-class customer experience.

As Vanta continues its rapid growth, you'll help scale our deal processes to support the increasing complexity of our business while ensuring alignment amongst our internal operational teams including Deal Desk, various Finance teams, GTM Operations, and Legal.

What you'll do as an Order Management Specialist at Vanta:

● Review and process sales orders to ensure all customer, pricing, and contract data is accurate and complete before deal booking.

● Confirm compliance with internal policies and billing requirements prior to order acceptance.

● Monitor and triage incoming order submissions from Sales, flagging and resolving issues quickly to avoid downstream delays.

● Perform thorough reviews of order forms / PO's to validate billing terms, start dates, product configurations, etc are accurate.

● Maintain and improve data integrity across Salesforce, billing systems, and other internal tools.

● Collaborate on process improvements and documentation to support scaling order operations.

● Perform ad hoc tasks and reporting as needed to support the Order Management team.

How to be successful in this role:

● 2+ years of experience in order management, billing operations, sales support, or a related function - ideally in a SaaS or fast-paced environment.

● Demonstrated ability to work effectively in a fast paced environment with diverse stakeholders across Finance, Sales, Legal, GTM Operations.

● Excellent attention to detail, organizational skills, and ability to manage multiple tasks.

● Strong communication and problem-solving skills; comfortable working cross-functionally.

● Familiarity with Salesforce, Excel/Google Sheets, and order/billing systems (e.g. Stripe, NetSuite) is a plus.

● A proactive and collaborative mindset, with a desire to improve processes and support team growth.

● Clear communicator with ability to express ideas clearly and effectively

● Ability to handle peak month-end and end-of-quarter volumes during a time sensitive environment

● Minimum of 25 mbps download and 5mbps upload ($50/month reimbursement) - Use -screenshot including the date and time

At Vanta, we are committed to hiring diverse talent of different backgrounds and as such, it is important to us to provide an inclusive work environment for all. We do not discriminate on the basis of race, gender identity, religion, sexual orientation, veteran or disability status, or any other protected class. As an equal opportunity employer, we encourage and welcome people of all backgrounds to apply.

About Vanta

We started in 2018, in the wake of several high-profile data breaches. Online security was only becoming more important, but we knew firsthand how hard it could be for fast-growing companies to invest the time and manpower it takes to build a solid security foundation.

Vanta was inspired by a vision to restore trust in internet businesses by enabling companies to improve and prove their security.

From our early days automating security monitoring for compliance standards like SOC 2, HIPAA and ISO 27001 to creating the world's leading Trust Management Platform, our vision remains unchanged.

Now more than ever, making security continuous—not just a point-in-time check— is essential. Thousands of companies rely on Vanta to build, maintain and demonstrate their trust— all in a way that's real-time and transparent.