Associate CSSC Application Engineer WU

1 week ago

Pasig, National Capital Region, Philippines Grundfos Pumps Full time ₱900,000 - ₱1,200,000 per year

Contribute to a thriving CSSC Back Office team by providing timely and effective technical advice to the incoming inquiries. Provide technically advanced support by delivering world class Customer Service by applying established procedures and guidelines to provide technical quotation, information, advice, and assistance regarding Grundfos´ products and services before, during, and after a transaction to maintain and improve the organization´s Customer relationship.

Your main responsibilities:

  • Evaluates complex enquiries from customers and Grundfos external sales. Providing technical assistance to customers regarding product sizing, application, system and solutions to ensure the functionality of the solution in practice within the required time frame, ensuring compliance with technical and commercial specifications.
  • Follow up on Customer interactions within set Service Level Agreements (SLA).
  • Coordinate with subcontractors and suppliers to gain pricing and technical data as per tender requirements.
  • Process special orders and inquiries in coordination with the suppliers.
  • Support sales teams by handling tenders and projects, including providing dimensions, specifications, calculations, time of delivery, operation, and maintenance issues.
  • Identify business opportunities and handovers to external sales.
  • Ensure customer master data is updated on portfolio of customers under their responsibility.
  • Support with ad hoc tasks defined by leadership.
  • This role will support the APAC and Australia & New Zealand (ANZ) regions, ensuring seamless operations and alignment with regional goals.

Your required skills and experience include:

  • Bachelor's Degree or equivalent work experience (minimum of 2-3 years)
  • Previous experience within Customer Services. Relevant administrative experience, organizational skills & accountability with the Customer.
  • Knowledge of business structure, products and key market needs to create a successful Customer centric experience.
  • Demonstrate working knowledge SAP (CRM/SD).
  • Familiarity with MS Office applications.
  • Fundamental Product and Application Knowledge – Interpret type keys, identify pumps vs spare parts, kits vs motors, identify where product is built (not essential).
  • Good communication and networking skills together with the ability to build strong and trusting relationships with both Internal and External Stakeholders.
  • Excellent written and spoken English.

What's in it for you?

Whether it's developing leadership skills or advancing your expertise even further, we'll support you with continuous learning and development opportunities, to help discuss and steer your long-term Grundfos career path. You'll be welcomed from day one into an inclusive, trusting environment guided by six core values.

Do you want to learn more?

If this job sounds appealing, please send your resume and cover letter by clicking "Apply".

To dig deeper into the Grundfos universe, follow us on LinkedIn or Youtube, and to get to know some of your future colleagues and why they enjoy working at Grundfos, check out Meet our people

We look forward to hearing from you.

  • Mechanical Engineer Intern

    2 weeks ago

    Pasig, National Capital Region, Philippines Grundfos IS Support & Operations Centre Phils. Inc. Full time ₱150,000 - ₱250,000 per year

    CSSC Frontline Representative – InternWhat is the job all aboutIn this role, you are expected to contribute to a thriving sales team whilst delivering world class customer services through various Customer channels i.e. telephone, E-mail, live chat, instant messaging etc. Provide first Customer contact resolution on inquiries which can resolve rather...

  • Application Support Engineer

    2 days ago

    Pasig, National Capital Region, Philippines Orchid Cybertech Services, Inc. Full time ₱1,200,000 - ₱2,400,000 per year

    Job SummaryThe successful candidate will be primarily responsible for supporting OSS integration across all systems and applications. The OSS Engineer will work closely with engineering teams, project stakeholders, vendors, and system owners to ensure service delivery, generate insightful reports, and implement change requests.This position requires strong...

  • IND CSSC Order Management Representative

    2 days ago

    Pasig, National Capital Region, Philippines GRUNDFOS Full time ₱900,000 - ₱1,200,000 per year

    Order Management RepresentativeOrtigas, Pasig City (Mid Shift or Night Shift)Are you interested to work as an Order Management Representative?What is the Job all about?As an Order Management Representative, you will actively contribute to an efficient, productive, and supportive order management team, delivering world class customer service through various...

  • NCI Operations Engineer Associate

    2 weeks ago

    Pasig, National Capital Region, Philippines Inchcape Full time $70,000 - $120,000 per year

    About The CompanyInchcape is the leading global automotive distributor operating in more than 40 markets. We partner with some of the biggest brands in the business to power better mobility today and in the future.Our diverse global team of over 18,000 talented colleagues foster an inclusive and collaborative culture, delivering a brilliant experience for...

  • it application associate

    2 days ago

    Pasig, National Capital Region, Philippines Cocogen Insurance, Inc. Full time ₱240,000 - ₱360,000 per year

    The role involves providing first-line technical support for system-related issues and responding to requests submitted through the ticketing system. Responsibilities include executing routine batch processes, generating operational and analytical reports, developing simple scripts to automate report creation and data extraction, and managing user access by...

  • Associate, DevOps Engineer

    2 weeks ago

    Pasig, National Capital Region, Philippines PDAX Full time ₱900,000 - ₱1,200,000 per year

    About The JobAbout PDAXAt PDAX, we believe that the future of money is digital, and our mission is to empower all Filipinos to grow their wealth through blockchain technology.As one of the first crypto firms in the Philippine market, we feel a sense of duty to our users and to the ecosystem to set the standard for safety, ease of access, and reliability. We...

  • Benefits Associate

    2 weeks ago

    Pasig, National Capital Region, Philippines Jollibee Group Full time ₱250,000 - ₱500,000 per year

    Title: Benefits AssociateTheBenefits Associateensures the timeliness, completeness, and accuracy of the processing of government- and company-initiated benefits availment of employees from rank & file to executive level.Hiring For The Following Work AssignmentBenefits Associate for Company BenefitsManages other company-initiated benefits like CBA negotiated...

  • associate lawyers

    1 week ago

    Pasig, National Capital Region, Philippines Librojo & Associates Law Offices Full time ₱600,000 - ₱1,200,000 per year

    At L&A, we offer more than just job opportunities; we provide room for professional and personal growth.Young or experienced professionals are welcome to submit their applications which we will keep on hand. We will consider applications of exceptional candidates at any time.The Firm also opens its doors to law students for summer apprenticeship, made...

  • IT Audit Senior Associate

    2 days ago

    Pasig, National Capital Region, Philippines Comrise Full time ₱1,200,000 - ₱2,400,000 per year

    IT Audit Senior AssociateWe are looking for a highly skilled IT Audit Senior Associate to join our team. This role involves evaluating IT-related controls, identifying risks, and ensuring compliance with regulatory and organizational standards. The ideal candidate is detail-oriented, analytical, and capable of working in a dynamic environment.Key...

  • Training Associate

    3 days ago

    Pasig, National Capital Region, Philippines GLOBAL INTEGRATED CONTACT FACILITIES Full time ₱360,000 - ₱480,000 per year

    We are seeking a Training Associate (Associate–Specialist Level) to join our growing team in Ortigas, Pasig City. The Trainer will be responsible for facilitating New Hire Training, refresher programs, and upskilling initiatives to ensure that employees meet performance expectations and deliver excellent customer service.This role is ideal for current BPO...