Sales Operations Specialist

We are looking for Inside Sales and Sales Operations Specialist (ASEAN) for our team.

Summary

Sales Administrator responsible for supporting the Sales organization in acquiring new business and managing existing client(s) in ASEAN. This individual must have initiative, demonstrate resourcefulness and basic level sales skills to qualify inquiries from our clients. In addition managing our vast eco-system of partners building key relationships in the QTB and OTB process. This function's main aim is to help the region achieve its sales targets in the financial year through bookings, revenue and gross margin. Aside from Inside Sales and Sales Operations, day-to-day administrative tasks will be a critical part of this post. This role requires exceptional organizational skills, attention to detail, discretion, and the ability to handle sensitive information with confidentiality. The role is the primary point of contract for external stakeholders, vendor and partners, managing communication, scheduling, and administrative tasks to ensure efficient operation of the executive's office.

Job Description

• The successful candidate will have 5-10 years experience in a similar role for a large Telecommunications and/or Global Systems Integrators
• Has a proven track record in a Sales Administrator role supporting Direct or In-Direct Sales Channels
• A self-starter who is familiar with leading Technology OEM / Vendor and Distributors in the IT/ Cybersecurity services industry.
• Be the advocate for compliance and sales governance / SOA (Schedule of Authority)
• Has experience with working with CRM solutions [knowledge of Oracle CRM is preferred]
• Familiar with Quote-To-Bill and Order-To-Bill process
• Has basic sales skills; qualification of inquiries for new opportunities and renewals which do not require sales and pre-sales (S/W License & Hardware maintenance)
• Responsible for Credit Checks and Client Registration with OEM(s) / Vendor(s) for new clients
• Efficient in invoicing for new logos and renewal accounts
• Can demonstrate leadership in engaging strategic Partners (OEM(s) / Vendor(s) & Distributors) for quotes and order routing
• Perform Lead-Generation liaising with Sales & Marketing teams in the process
• Must have strong negotiation skills, resource stewardship and an ability to work independently in a matrix organization across country & region
• Deliver profitability through maximizing volume discount, leveraging buying power and lowering logistics charges as well as utilizing product rebates
• Ability to work with Commercial team(s) in new OEM / Vendor and Distributor on-boarding
• Must have exposure in dealing with Senior Level Professionals
• Adept at managing ad-hoc administrative tasks BAU Sales Operations and Inside Sales deliverables.
• Ability to manage a demanding workload, balance multiple tasks and switch gears while meeting the Sales organization's priorities (Bookings, revenue and gross margin).
• Calendar Management:
  Coordinate and manage executive calendars, including scheduling meetings, appointments, and travel arrangements. Anticipate conflicts and proactively resolve scheduling issues.
• Administrative Support:
  Provide administrative support such as drafting correspondence, preparing presentations, and compiling reports. Maintain accurate records and files, both electronic and physical.
• Meeting Coordination:
  Organize and facilitate meetings, including preparing agendas, taking minutes, and ensuring necessary materials are available. Follow up on action items and deadlines as needed.
• Travel Arrangements:
  Coordinate travel arrangements, including booking flights, hotels, transportation, and preparing travel itineraries. Manage travel expenses and reimbursements.
• Confidentiality:
  Handle sensitive information with discretion and confidentiality, maintaining the highest level of professionalism and integrity.
• Project Assistance:
  Assist with special projects and initiatives as assigned by the executive, including research, data analysis, and coordination with other team members.
• Relationship Management:
  Build and maintain positive relationships with internal and external stakeholders, including clients, vendors, and other executives.
• Office Management:
  Oversee office supplies, equipment, and facilities management. Coordinate with facilities and IT teams to ensure a smooth office operation.
• Prioritization:
  Manage competing priorities and deadlines effectively, identifying critical tasks and ensuring they are completed in a timely manner.

Behavioural Competencies

• Excellent overall communication skills; speaking, listening, writing and presenting
• Articulate and persuasive; can communicate through difficult as well as complex matters in a straightforward and transparent manner
• Strong skills in organizational, analytical, detailed planning and project management
• Ability to grasp concepts quickly, think beyond traditional methods to exceed client's expectations
• Proactive and self-motivated.
• Strong sense of urgency
• High in character and integrity

Key Result Areas

• To help to achieve budgeted Sales targets for the Asean region.
• Drive CRM hygiene initiatives & deliver concise reporting for Asean Sales and Management
• Leadership in QTB and OTB supporting the entire Sales organization with the goal of maintaining efficiencies in the process life-cycle
• Strong relationships with Senior Level Professionals with leading Technology OEM / Vendor and Distributors will be an added advantage to ensure shorter time-frames including profitability in the QTB and OTB process
• Proactive and self-motivated in order to process sales inquiries for new opportunities and renewals which do not require sales and pre-sales (S/W License & Hardware maintenance)
• Lead Generation: able to develop new leads working with Sales and Marketing by mining existing database, market research, referrals driving and through personal network
• Has managed local SME and mid-market as well as global multi-national clients
• Manage and co-ordinate with all internal support teams to ensure client requirements and expectations are met.

Qualifications

• A bachelor's degree is the minimum.

Location

• BGC Taguig, Philippines

Language

• Fluent in English and local language (e.g. Tagalog)