Customer Service Representative I

4 weeks ago

Iloilo City, Western Visayas, Philippines Crawford & Company Full time
Overview

We need an enthusiastic individual who can listen to customer service issues and then offer a unique and innovative solution to each problem. The successful candidate for this role will have a strong command of the company's customer service policies, and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers.

Responsibilities
  • Responds to customer inquiries by telephone or e-mail to provide non-technical problem resolution.
  • Identifying and assessing customers' needs to achieve satisfaction.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Provide accurate, valid and complete information by using the right methods/tools.
  • May utilize a customer relationship application or database to record activities and research product/client information.
  • Works independently within established procedures associated with the specific job function.
Qualifications
  • Bachelor\'s Degree (Four-year college course).
  • 0 — 1 year work experience.
  • Excellent Verbal and Written Communication Skills.
  • Ability to remain professional and courteous with customer at all times.
  • Must be available to work at night, holidays and weekends.
  • Maintains high degree of professionalism and confidentiality.
  • Ability to multi-task, prioritize and manage time effectively.
  • Interpersonal skills - Able to work independently and as a team member.
  • Keen attention to details.
  • Customer Service Foundation Program Certification.
Seniority level
  • Entry level
Employment type
  • Full-time
Industry
  • Insurance
Open roles
  • Customer Service Representative (Graveyard Shift)
  • Customer Service Representative (Auto Insurance)
  • Customer Service Representative (Medical)
  • Temporary Hurricane Contact Center Representative
  • Subject Matter Expert for Healthcare (Iloilo)
  • Seasonal Email and Chat Support (Retail)
  • Account Manager - 2 years exp. - 25,000- 28,000

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