Customer Service Representative I

3 days ago

Iloilo City, Western Visayas, Philippines Crawford & Company Full time
Overview

We need an enthusiastic individual who can listen to customer service issues and then offer a unique and innovative solution to each problem. The successful candidate for this role will have a strong command of the company's customer service policies, and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers.

Responsibilities
  • Respond to customer inquiries by telephone or e-mail to provide non-technical problem resolution.
  • Identify and assess customers' needs to achieve satisfaction.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Provide accurate, valid and complete information by using the right methods/tools.
  • May utilize a customer relationship application or database to record activities and research product/client information.
  • Work independently within established procedures associated with the specific job function.
Qualifications
  • Bachelor's Degree (Four-year college course).
  • 0 — 1 year work experience.
  • Excellent verbal and written communication skills.
  • Ability to remain professional and courteous with customers at all times.
  • Must be available to work at night, holidays and weekends.
  • Maintains high degree of professionalism and confidentiality.
  • Ability to multi-task, prioritize and manage time effectively.
  • Interpersonal skills - Able to work independently and as a team member.
  • Keen attention to detail.
  • Customer Service Foundation Program Certification.
Employment details
  • Seniority level: Entry level
  • Employment type: Full-time
  • Job function: Other
  • Industries: Insurance

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