
Customer Service Representative(Insurance)
4 days ago
SPECIFIC DUTIES AND RESPONSIBILITIES
The following are the specific duties and responsibilities of the Customer Service Representative.
- Inbound and outbound customer engagement during peak volume period of 6-month policy renewal season approaching.
- Non-licensed service requests handled with Customer Experience Coordinators; requests requiring licensed representatives to be transferred or given a call-back option.
- Facilitate resolution of highest level of escalated or sensitive customer complaints through verbal or written contact with internal team
- Adhere to provided scripts and FAQ responses.
- Learning and understanding company insurance products.
- Answering calls and responding to customer complaints.
- Accessing customer accounts and policy schedules.
- Providing customers with detailed information about policies and products.
- Recommending available products.
- Forwarding customers to sales agents when a policy needs to be initiated or upgraded.
- Typing up complaint reports.
- Managing the customer complaint database.
REQUIREMENTS
- Proven people management and leadership skills
- Excellent communicator, both oral and written
- Strong problem solving and communication skills
- Strong analytical skills to investigate and resolve customer issues
- Able to multi-task efficiently under time pressure
- Previous experience in managing customer focused teams
- Proven experience in managing a service and support focused team culture
-
Iloilo City, Western Visayas, Philippines Fair Trade Outsourcing Full time ₱400,000 - ₱600,000 per yearJOB PURPOSECustomer Service Representatives are responsible for managing various customer issues depending on account assignment; transactions can be related to billing and collections support, client inquiries, product support or inbound interactions. Customer support representatives (CSRs), customer service advisors, or customer service associates (CSAs)...
-
Customer Service Representative I
2 weeks ago
Iloilo City, Western Visayas, Philippines Crawford & Company Full timeOverviewWe need an enthusiastic individual who can listen to customer service issues and then offer a unique and innovative solution to each problem. The successful candidate for this role will have a strong command of the company's customer service policies, and be well-trained in product knowledge that can be critical for offering quick and accurate...
-
Customer Service Representative
1 week ago
Iloilo City, Western Visayas, Philippines Fair Trade Outsourcing Full time ₱180,000 - ₱360,000 per yearPECIFIC DUTIES AND RESPONSIBILITIES The following are the specific duties and responsibilities of the Customer Service Representative. Answering calls and responding to customer complaints. Accessing customer accounts and policy schedules. Providing customers with detailed information about policies and products. Recommending available products. Adhere...
-
Customer Service Representative
1 week ago
Iloilo City, Western Visayas, Philippines Fair Trade Outsourcing Full time ₱150,000 - ₱250,000 per yearPECIFIC DUTIES AND RESPONSIBILITIESThe following are the specific duties and responsibilities of the Customer Service Representative.Answering calls and responding to customer complaints.Accessing customer accounts and policy schedules.Providing customers with detailed information about policies and products.Recommending available products.Adhere to provided...
-
Customer Service Representative
1 week ago
Iloilo City, Western Visayas, Philippines FTO Full time ₱150,000 - ₱250,000 per yearPecific Duties And ResponsibilitiesThe following are the specific duties and responsibilities of theCustomer Service Representative.Answering calls and responding to customer complaints.Accessing customer accounts and policy schedules.Providing customers with detailed information about policies and products.Recommending available products.Adhere to provided...
-
Customer Service Representative
3 weeks ago
Iloilo City, Western Visayas, Philippines TalentPop App Full timeABOUT US: TalentPop App is on a mission to build an amazing team of Customer Service Representatives who are passionate about delivering world-class service and making a meaningful impact with every interaction.Perks & BenefitsAnnual performance-based increasesPaid time offHealth and dental insuranceHoliday bonusesPermanent work-from-home setupOpportunities...
-
Customer Service Representative
4 days ago
Iloilo City, Western Visayas, Philippines Stark Asia Solutions, Inc Full time ₱18,000 - ₱27,000 per yearWE ARE HIRING: Customer Service Representative (CSR)Location: IloiloShifting ScheduleStart Dates: September 2, 9, 16, 23, 30Salary Offer:₱18,000 – ₱25,000 (Up to ₱27,000 Max)₱2,000 Skills Premium₱3,000 MATATotal Potential Earnings: ₱35,000 – ₱50,000 per cutoff (with incentives)PM me now to apply or for more infoStart your BPO career or...
-
Customer Service Representative
2 days ago
Iloilo City, Western Visayas, Philippines Fair Trade Outsourcing Full time ₱180,000 - ₱360,000 per yearFair Trade Outsourcing is hiring a Full time Customer Service Representative role in Iloilo City Proper, Western Visayas. Apply now to be part of our team.Job summary:Looking for candidates available to work:Monday: EveningTuesday: EveningWednesday: EveningThursday: EveningFriday: EveningJob Purpose Customer Service Representatives are responsible for...
-
Customer Service Representative for Healthcare
3 weeks ago
Iloilo City, Western Visayas, Philippines Nezda Global Full timeOverviewApply as a Customer Service Representative for Healthcare | FI & Exam & earn up to P24,000 with 12 % night differentialQualificationsAt least HS graduate with 6 months call center experienceCollege Graduate with or without work experienceResponsibilitiesAssist concerns (Provider side)BenefitsWith HMO on day 1 + 2 DependentsLife Insurance - Day...
-
Customer Service Representative
1 week ago
Iloilo City, Western Visayas, Philippines Fair Trade Outsourcing Full time ₱150,000 - ₱250,000 per yearJob PurposeCustomer Service Representatives are responsible for managing various customer issues based on client assignments and transactions. The key tasks include telephone interactions, documentation, and the ability to work well with customers. Customer Service Representatives (CSRs) deliver one-on-one customer service support to customers all over the...