Customer Care Professional

7 days ago


Manila, National Capital Region, Philippines CommPeak Limited Full time

In this role you will be responsible for overseeing and addressing all customers' needs by providing accurate, professional pre and post-sale service, ensuring customer satisfaction and customer's best use of CommPeak's platform and products.

Responsibilities:
  • Provide exceptional customer service to our large base of customers.
  • Resolve queries and manage customers' requests through e-mail, chat, or phone call within an agreed acceptable timeframe.
  • Manage and take ownership of the resolution process for all customer-related issues, including following up to ensure timeliness of resolution.
  • Communicate with third-party vendors to coordinate customer requirements and ensure proper and timely delivery of services.
  • Work in collaboration and provide additional support to other teams within the organization as needed.
  • Maintain up-to-date knowledge and assimilate quickly to new products and services, processes, programs, regulations, etc.
  • Contribute to maintaining accurate and up-to-date inventories, databases, and knowledgebase.
  • Escalate issues or concerns to the relevant person/department as needed in a timely and accurate manner.
#J-18808-Ljbffr

  • Manila, National Capital Region, Philippines Trip Group Full time

    Our TeamWe are a dynamic team of professionals who are passionate about delivering exceptional customer service. Our team members are highly skilled and dedicated to providing the best possible experience for our customers.Job SummaryWe are seeking a Global Customer Care Specialist to join our team. The successful candidate will be responsible for assisting...


  • Manila, National Capital Region, Philippines Private Advertiser Full time

    Job Title: Customer Service Representative - Customer CareWe are seeking a highly skilled and motivated CUSTOMER SERVICE REPRESENTATIVE to join our customer care team. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring customer satisfaction.About the Role:You will work closely with internal...


  • Manila, National Capital Region, Philippines HelloConnect, Inc. Full time

    About UsHelloConnectHelloConnect is a subsidiary of HelloFresh, founded to address years of challenges faced in its own customer care. Leveraging our extensive experience in developing customer care tailored to the immediate needs of HelloFresh, our solutions are hyper-focused on serving high-growth companies. Located in Manila, Philippines, we are now...


  • Manila, National Capital Region, Philippines CUBE CARE COMPANY Full time

    CUBE CARE COMPANY is seeking Lead Acquisition Professionals to join our team. As a Lead Acquisition Professional, you will be responsible for generating quality sales leads and acquiring new customers for our company.Job OverviewWe are a fast-paced and dynamic company that is committed to delivering high-quality products and services to our customers. We are...


  • Manila, National Capital Region, Philippines enablesGROUP Full time

    PRIMARY ROLEGenerally, responsible for providing telephone based first point of contact with potential clientsResponsible for scheduling, making and remaking timely outbound calls, SMSs and emails to members of the public who provide their detailsResponsible for initiating telephone-based discussions with members of the public to qualify their need and if...


  • Manila, National Capital Region, Philippines Sun Life Financial Full time

    Job Summary:We are seeking a Client Care Professional to join our team at Sun Life Financial. In this role, you will be responsible for providing outstanding customer service and support through various channels.Main Accountabilities:Receive and respond to customer inquiries via phone, email, or chat.Assess customer needs and address issues in a timely...


  • Manila, National Capital Region, Philippines Fresenius Medical Care Full time

    About Fresenius Medical CareFresenius Medical Care is a global healthcare leader specializing in renal care and medical products. We value innovation, teamwork, and patient-centric care.Job RequirementsWe are seeking an ATR Financial Specialist to join our team. The successful candidate will be responsible for providing timely and accurate recording of...


  • Manila, National Capital Region, Philippines Cartrack Full time

    CartrackNegotiableOn-site - Manila 1-3 Yrs Exp Diploma Full-timeJob DescriptionWe are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for Customer Care Officer to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to...


  • Manila, National Capital Region, Philippines Marie France Bodyline International, Inc. Full time

    Company OverviewWe strive to provide exceptional care and deliver transformative results in the beauty and wellness industry.Responsibilities:Ensure prompt and satisfactory delivery of facial treatments and weight loss solutions.Recommend specific treatments based on clients' needs and thoroughly explain their importance.Requirements:BS degree in a relevant...


  • Manila, National Capital Region, Philippines GB Vision Care Inc. Full time

    About Our Mission:We aim to provide only the best eye care products and innovations to Eye Care Practitioners all over the Philippines, so that every Filipino will have a chance at a clearer future.Job Role:The Key Accounts Specialist will play a vital role in achieving this mission by building strong relationships with our customers and driving business...


  • Manila, National Capital Region, Philippines Jeremiah 29 11 Corporation Full time

    JOB OVERVIEW:The Customer Care Officer is responsible for building positive client interactions and ensuring total customer satisfaction.RESPONSIBILITIES:Handle incoming customer inquiries and resolve issues via phone, email, chat, or in-person.Investigate and resolve customer complaints promptly and effectively.Process orders, forms, applications, and...

  • Customer Care Rep

    5 days ago


    Manila, National Capital Region, Philippines Alta Resources (Philippines) Corporation Full time

    The Customer Care Representative position provides professional, quality, and "best in class" service for existing or prospective customers by using a consultative approach that reflects the culture and philosophies of Alta and our clients. This position will involve work activities in many capacities including, but not limited to: inbound and/or outbound...


  • Manila, National Capital Region, Philippines Fresenius Medical Care Full time

    Job OverviewWe are seeking a highly skilled Accounting Specialist to join our team at Fresenius Medical Care.The successful candidate will be responsible for providing timely and accurate recording of transactions in the general ledger, ensuring compliance with customer requirements and global accounting policy.About the Role:Prepare and post journal entries...


  • Manila, National Capital Region, Philippines Cloudstaff Philippines Inc. Full time

    We're Hiring: Customer Care ManagerLooking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you coveredWe are currently on the lookout for a new Customer Care Manager to join our team at Cloudstaff, the #1 workplace everywhere Think you qualify for the role? Attach a 1-2 minute video intro and...

  • Operations Director

    7 days ago


    Manila, National Capital Region, Philippines Satori Executive Training OPC Full time

    Job DescriptionWe are looking for an experienced leader to manage our customer care team in Manila. As a key member of our organization, you will be responsible for motivating and coaching your team to deliver exceptional customer experiences.Key Responsibilities:Lead the customer care team to achieve high-quality service delivery.Develop and implement...


  • Manila, National Capital Region, Philippines MedChi, The Maryland State Medical Society Full time

    A Message from Our Leadership">We at St. Peter's Health Partners Medical Associates believe that our greatest strength lies in our people. Our organization is comprised of talented physicians and staff who share a common goal: delivering exceptional patient care in our communities.">Our Mission">Our mission is to provide high-quality care that exceeds our...


  • Manila, National Capital Region, Philippines Trip Group Full time

    Company OverviewTrip.com Group Limited is a leading travel service provider, offering one-stop booking solutions for travel products and services. Founded in 1999 and listed on Nasdaq in 2003, the company has become one of the largest travel companies in the world.Job DescriptionWe are seeking a highly skilled Customer Support Professional to join our team....


  • Manila, National Capital Region, Philippines APEC Homes Full time

    About the RoleAPEC Homes is seeking a highly skilled Landscape Care Professional to join our team. As a key member of our team, you will be responsible for maintaining our landscapes and ensuring that they remain beautiful and healthy.Key Responsibilities:Maintaining existing landscapes through regular pruning, weeding, and fertilizingDesigning and...

  • Care Coordinator

    1 day ago


    Manila, National Capital Region, Philippines Hunter Super Techs - TurnPoint Full time

    Care Coordination Role at Hunter Super Techs - TurnPointWe are seeking a skilled Care Coordinator to join our team at Hunter Super Techs - TurnPoint. In this role, you will be responsible for efficiently inputting all scheduling details into our system, juggling the coordination of 400+ client appointments with corresponding caregivers, and ensuring every...


  • Manila, National Capital Region, Philippines Trafilea Full time

    About TrafileaTrafilea is a dynamic and innovative Tech E-commerce Group that operates multiple direct-to-consumer brands in the intimate apparel and beauty sectors, with a focus on using data-driven strategies to scale their businesses. In addition to our products, we have our own online community dedicated to promoting body positivity. As a rapidly growing...