Client Care Professional
5 days ago
Job Summary:
We are seeking a Client Care Professional to join our team at Sun Life Financial. In this role, you will be responsible for providing outstanding customer service and support through various channels.
Main Accountabilities:
- Receive and respond to customer inquiries via phone, email, or chat.
- Assess customer needs and address issues in a timely manner.
- Use online systems to gather information required to resolve issues.
- Track and monitor customer requests to ensure timely resolution.
- Provide superior customer service by being proactive in meeting customer needs.
Key Qualifications:
- Minimum 1 year of call center experience with complex inbound accounts.
- Fluency in English speaking and writing.
- Ability to handle 3 concurrent chats with customers.
- Very good written communication skills.
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