Legal Virtual Assistant

5 days ago

Manila, National Capital Region, Philippines Inside Out Full time
Overview

The client is seeking a highly organized, detail-oriented Virtual Legal Assistant to provide administrative and client communication support within a Criminal Defense and Litigation practice. This role requires professionalism, strong communication skills, and the ability to serve as a reliable bridge between the attorney and clients. The ideal candidate is proactive, empathetic, and comfortable handling sensitive and confidential legal matters.

Responsibilities
  • Call clients before court appearances to gather updates and provide reminders.
  • Serve as the main communication bridge between the attorney and clients, ensuring clear and timely updates.
  • Draft and distribute client letters; maintain regular client touchpoints.
  • Explain case processes and legal updates in easy-to-understand terms (paralegal experience is a plus, but not required).
  • Use RingCentral for outbound and inbound calls.
  • Utilize AI transcription tools for call documentation and case updates.
  • Manage appointments, calendars, and court dates to ensure deadlines are met.
  • Update and manage client records using Practice Panther (training provided).
  • Follow up on billing, retainer fees, and accounts receivable with clients.
  • Handle conflict notifications and ensure accurate records of court appearances.
  • Support Spanish-speaking clients as needed (bilingual skills are preferred but not required).
Qualifications
  • Prior experience as a legal assistant, paralegal, or administrative professional in a law firm is preferred.
  • Strong verbal and written English communication skills (bilingual English/Spanish is a plus).
  • Proficiency with phone systems (RingCentral experience is a plus).
  • Ability to manage calendars, court dates, and appointments with accuracy.
  • Comfortable using client management systems (experience with Practice Panther is helpful but not required).
  • Strong organizational skills, attention to detail, and ability to multitask.
  • Professional, empathetic, and able to handle sensitive client interactions.
  • Self-starter with the ability to work independently and remotely.
  • Familiarity with billing follow-ups and collections is a plus.

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