Client Onboarding Partner

4 weeks ago

Pasig, National Capital Region, Philippines empleyado, Inc. Full time

The Onboarding Partner is responsible for leading a successful implementation of the empleyado system. They initiate the project, identifying the key stakeholders and setting their expectations, design the implementation plan, manage project timelines, communicate project status, and close all phases of implementation.

Key Responsibilities
  • Identify project representatives to ensure proper delegation of tasks and reporting structures.
  • Consistently provide progress meetings to discuss project status, present updated implementation plans, review issues and customizations.
  • Convince clients to comply with at least the minimum requirements of the law by explaining the situational relevance and benefits.
  • Manage gaps with client policies and procedures, including the development of the implementation approach.
  • Respond to inquiries or clarifications regarding requirements, systems, processes, or policies.
  • Build effective working relationships among key project stakeholders, internal and external parties.
  • Regularly share knowledge or recommend inputs on new policies, processes, and practices with the team to enhance implementation engagements.
  • Responsible for facilitating a smooth turnover of completed projects to Customer Service.
  • Submit weekly progress reports and other reports that management may require in relation to onboarding activities.
  • Work closely and maintain collaborative relationships with other departments and units.
  • And any other tasks assigned.
Qualifications
  • Bachelor's/College Degree in Management, Business, or related field.
  • At least 1 year of experience in Project Management and implementing software. Fresh graduates are encouraged to apply. Prior related experience is an advantage.
  • Highly organized, analytical, and keen to details.
  • Excellent oral, written communication, and interpersonal skills.
  • Ability to motivate and strongly lead people at all levels of the organization.
  • Ability to manage multiple clients and projects simultaneously.
  • Ability to work under pressure.
  • Ability to deal with a group of individuals in a room and in a public environment.
  • Ability to work individually or in a team.
  • Fast learner who can easily grasp implementing rules, guidelines, and procedures.
  • Proficient in Microsoft Office Suite including Word, Excel, and PowerPoint.
  • Knowledgeable in WBS/Project Management.
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