Onboarding Manager

4 weeks ago

Pasig, National Capital Region, Philippines empleyado, Inc. Full time

The Onboarding Manager leads implementation processes, offering technical support and guidance to the team. They ensure timely issue resolution, align client requirements with project goals, and maintain adherence to timelines. This role also includes developing tools for the customer lifecycle and collaborating with stakeholders to drive successful system implementations.

Key Responsibilities
  • Administer everyday workflow of all implementation processes and provide technical support to all associates.
  • Coordinate with team to resolve all issues within required timeframe and recommend appropriate changes to all policies and procedures and evaluate all implementation for team.
  • Monitor all implementation requests and administer staff working and assist team and senior implementation managers and provide required coaching for same.
  • Evaluate all management information reports and ensure achievement of all team objectives and provide support to senior implementation manager.
  • Evaluate all processes and provide technical support to all senior implementation managers and establish all client configuration requirements.
  • Collaborate with system integration team and ensure compliance to all client requirements and provide appropriate training to clients and ensure efficient implementation of all systems.
  • Develop all processes and tools for customer implementation lifecycle and identify all defects and provide an efficient interface with all marketing and technical departments.
  • Maintain all project plans and ensure compliance to timeframe and collaborate with stakeholders for all implementation processes.
  • Perform additional tasks as assigned.
Qualifications
  • Bachelor's Degree in Business Management, Computer Science, or related field.
  • Experience in onboarding, implementation, or related roles.
  • Strong teamwork, communication, and organizational skills.
  • Experience leading and managing a team.
  • Experience working with cross-functional teams, including IT professionals.
  • Ability to evaluate and improve processes to ensure efficient project delivery.
  • Proficiency in managing project timelines and ensuring compliance with deadlines.
  • Familiarity with system integration and client training processes.
  • Strong problem-solving skills and the ability to resolve issues effectively within deadlines.
  • Implementation managers must be capable of working with different departments and groups of staff so teamwork skills are important.
  • Communication skills are also important because they are responsible for ensuring that relevant information is conveyed to the right staff.
  • Organizational skills are vital because they ensure that implementation managers will see that all appropriate tasks are completed on time.
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